Medicaid Systems Development (MSD) Process & Innovation Intern
About The Position
The EHS-IT team supporting MassHealth (MH) within the Executive Office of Health and Human Services (EHS) is seeking a Medicaid Systems Development (MSD) Process and Innovation Intern. The person hired for this position will support modernization of business processes and evaluate AI solutions to improve efficiency and accessibility of MassHealth services. To support the Medicaid Systems Development (MSD) team by documenting business processes and assessing innovation projects. Projects include Board of Hearing (BOH) removal of paperwork initiative and AI translation evaluation. The primary work location for this role will be at 100 Hancock St, Quincy, Massachusetts 02171. The work schedule for this position is Monday thru Friday, 8:00 AM to 4:00 PM EST. This position is expected to follow a hybrid model of reporting to work that combines in-office workdays and work from home days as needed.
Requirements
- Undergraduate or graduate student.
- Strong attention to detail for reviewing documentation, validating data, and confirming system outputs.
- Clear written and verbal communication skills for notes, summaries, and cross-team coordination.
- Ability to follow structured processes and work within established MMIS workflows.
- Proficiency with Microsoft Office/365 tools, especially Excel, Word, Teams, and SharePoint.
- Basic understanding of information systems, business processes, or public administration from coursework.
- Analytical thinking to identify discrepancies, interpret requirements, and support operational reviews.
Responsibilities
- Document “as-is” workflows for Board of Hearings processes
- Identify opportunities to reduce or eliminate manual paperwork
- Evaluate AI-based translation tools for key languages (Spanish, Haitian Creole, Portuguese, Vietnamese, Chinese)
- Assess solutions based on accuracy, usability, and confidence levels
- Develop recommendations for technology adoption and process improvement
Benefits
- Sick leave accruals
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What This Job Offers
Career Level
Intern
Education Level
No Education Listed
