Medicaid Program Supervisor

State of Louisiana • New Orleans, LA

1d • Onsite

About The Position

The mission of the Louisiana Department of Health is to protect and promote health and to ensure access to medical, preventive, and rehabilitative services for all residents of the State of Louisiana. Join the Louisiana Department of Health and help drive meaningful change for 1.7 million Louisianans! As a Medicaid Program Supervisor, you will lead a high-performing team at the heart of the state’s Medicaid enrollment efforts. In this dynamic leadership role, you’ll manage daily statewide operations for a team of trained Medicaid Specialists, ensuring members and providers receive accurate, timely support. You’ll oversee critical telephony systems, guide policy-driven work, and support initiatives that expand access to vital healthcare services for low-income children and families. If you’re energized by service, problem-solving, and leading teams that make a real difference, this is your opportunity to help strengthen one of Louisiana’s largest and most impactful public programs.

Requirements

• Six years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services; OR Six years of full-time work experience in any field plus three years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services; OR A bachelor’s degree plus three years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services; OR An advanced degree or a Juris Doctorate plus two years of experience in developing, managing, or evaluating health or social service programs; or in public health, public relations, social services, health services, health regulation, or administrative services.
• Every 30 semester hours earned from an accredited college or university will be credited as one year of experience towards the six years of full-time work experience in any field. The maximum substitution allowed is 120 semester hours which substitutes for a maximum of four years of experience in any field.

Nice To Haves

• Demonstrating Accountability: The ability to take ownership of actions, behaviors, performance, decisions, and outcomes.
• Following Policies and Procedures: The ability to follow, reinforce, adapt, or develop policies and procedures to maintain compliance with federal and state legal requirements, State Civil Service rules, and organizational policies.
• Leading Effective Teams: The ability to build, guide, and motivate teams to achieve goals through collaboration, accountability, and shared purpose.
• Adapting to Change: The ability to demonstrate flexibility in thoughts, behaviors, and actions in response to evolving circumstances or unexpected change.
• Demonstrating Initiative: The ability to assess situations independently and take proactive steps to address them without being prompted or instructed by others.
• Developing Performance: Builds the future potential of others by supporting long-term growth, skill development, and career progression.
• Influencing Others: The ability to shape, guide, or alter the thoughts, behaviors, attitudes, or decisions of others.
• Managing Performance: The ability to plan, monitor, and document employee performance throughout the year.
• Managing Time: The ability to prioritize tasks, meet deadlines, and allocate time to ensure timely completion of work goals.
• Thinking Strategically: The ability to anticipate trends, understand context, and align actions with long-term priorities.

Responsibilities

• Supervises a team of Medicaid Program Specialists, ensuring accurate case processing, system use, and compliance with Medicaid eligibility policy and procedures.
• Oversees daily operations within TouchPoint, CosmoCorder, LaMEDS, and related systems, ensuring staff have correct access, roles, and profiles to perform eligibility determinations and member support.
• Manages Workforce Management activities, including scheduling to maintain coverage, meeting ASA and abandonment rate metrics, and monitoring team performance through quality reviews and call calibrations.
• Provides ongoing coaching, remedial training, and feedback by reviewing error rates, customer satisfaction, AHT, ASA, soft skills, and adherence to HIPAA, PHI, and verification requirements.
• Participates in policy and system workgroups, contributes to testing and procedural updates, and provides reports, analysis, and insights to leadership on trends and operational impacts.
• Leads full-cycle staffing responsibilities including recruiting, interviewing, onboarding, setting performance goals, conducting evaluations, resolving personnel issues, and recommending personnel actions.
• Supports EFO’s mission by performing additional duties as assigned, participating in statewide training, engaging in quality improvement efforts, and assisting with outreach and emergency response activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager