Medicaid Enrollment Specialist

Colorado Coalition for the Homeless•Denver, CO

2d•$22 - $26•Onsite

About The Position

The Enrollment Specialist works within a multi-disciplinary care team performing both independent and delegated duties, including registration and financial screening functions to determine eligibility for health benefit coverage under various healthcare assistance programs. As part of the Client Access team, this role also assists with front desk and lobby functions by greeting and directing clients, vendors, and visitors, while providing customer service and office support to ensure seamless access to care.

Requirements

High school diploma or equivalent required.
Knowledge of Medicaid, CHP+, Medicare Savings Programs, CICP, and Connect for Health Colorado eligibility and enrollment processes.
Strong critical thinking and problem-solving skills.
Excellent interpersonal and communication skills with high emotional intelligence.
Proficiency in EHR systems, enrollment platforms, and Microsoft Office applications.
Ability to manage multiple priorities in a fast-paced environment with frequent client interactions.
Sensitivity to homelessness issues and a demonstrated commitment to working with underserved populations.
Ability to function independently and as part of a team with professionalism and respect.
Demonstrated skills in de-escalation, situational awareness, and trauma-informed care.

Nice To Haves

Previous customer service, front desk, or medical office experience preferred.
Experience working with vulnerable or underserved populations strongly preferred.

Responsibilities

Research and verify patient eligibility for health insurance programs and benefits.
Register and interview clients to obtain accurate demographic and financial information.
Inform clients about the availability of government-funded discount programs.
Complete enrollment applications using both electronic and manual systems.
Identify and correct enrollment discrepancies in compliance with program guidelines.
Maintain expertise in eligibility requirements and specifications for Medicaid, Child Health Plan Plus (CHP+), Medicare Savings Programs, CICP, and Connect for Health Colorado.
Record and maintain accurate data on enrollment cases worked; submit required data to the State of Colorado to maintain compliance with state enrollment oversight.
Periodically travel to CCH properties outside of the downtown health center to conduct enrollment outreach events in coordination with CCH staff.
Interpret and communicate federal, state, and local program eligibility criteria, policies, and procedures to clients and staff.
Provide back-up support to Client Access Representatives as needed, including lobby coverage and client intake.
Assist clients with questions and concerns, connecting them to appropriate CCH services and community resources.
Support a professional, trauma-informed, and confidential work environment that values respect, inclusivity, and teamwork.
Take initiative to identify ways to deliver healthcare in a more compassionate, expedited, and user-friendly manner.
Ensure timely & accurate use of all company systems as required while maintaining complete up-to-date records and any future upgrades as directed.
Performs other job duties as assigned.