About The Position

Hospital Referral Services is hiring an Onsite Medicaid Eligibility Representative in the Cleveland area. The role involves screening uninsured or underinsured hospital patients at their bedside to identify potential eligibility for Medicaid and other assistance programs, including charity programs, and helping patients complete applications. The position requires substantial walking and standing, accounting for 70%–80% of the shift. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m., with a 30-minute lunch break. Pay is $16.25 per hour, plus a monthly bonus of $0–$350 after 90 days. A $500 sign-on bonus is paid over a 90-day period. Training includes one week of classroom instruction on HIPAA regulations, company procedures, role-playing, handling objections, and systems.

Requirements

  • Basic computer skills.
  • Ability to multitask.
  • Reliable transportation.
  • Good attendance and dependability.
  • Successful completion of a drug test and background test.
  • Annual flu shots and TB testing are required.

Nice To Haves

  • Previous customer service experience preferred.

Responsibilities

  • Review the hospital work queue or census to identify uninsured patients.
  • Screen and interview patients at their bedside in a hospital setting to determine possible eligibility for available assistance programs, including Medicaid and charity.
  • Complete applications for Medicaid benefits and charity programs as needed.
  • Maintain positive working relationships with co-workers, hospital staff, and patients.
  • Abide by HIPAA rules and regulations to protect patients’ privacy.
  • Meet production goals and objectives assigned by the hospital and management on a monthly basis.
  • Maintain confidentiality of account information at all times.

Benefits

  • 100% paid training.
  • 401(k) matching.
  • Paid time off, up to 10 days in the first year.
  • Eight paid holidays, including the employee’s birthday.
  • Referral program.
  • Employee Assistance Program (EAP).
  • Growth and continued training.
  • Dental and vision insurance.
  • Health insurance, including long- and short-term disability.
  • Company-paid life insurance.
  • $500 sign-on bonus paid over a 90-day period.
  • Monthly bonus of $0–$350 after 90 days.
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