Medicaid Call Center Representative - Tucker, GA (Hybrid)

Gainwell Technologies LLC•Any city, OH

5d•$29,100 - $41,600•Hybrid

About The Position

As a Medicaid Call Center Representative - Tucker, GA (Hybrid) at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community’s most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare’s biggest challenges. This is an important position in Gainwell’s commitment to helping clients deliver better health and human services outcomes.

Requirements

High school diploma or GED required.
At least two years of customer service experience required; call center experience is strongly preferred.
Strong verbal communication and critical thinking skills, with the ability to de-escalate and resolve customer concerns effectively.
Proven ability to manage time and prioritize tasks in a fast-paced environment.
Basic computer proficiency, including navigating multiple systems and typing while on the phone.
Broadband internet connection with a minimum speed of 24 Mbps download and 8 Mbps upload.

Nice To Haves

call center experience is strongly preferred

Responsibilities

Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed
Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved
Adhere to the client’s SLAs and consistently meet production targets
Collaborate with team members, management and clients to resolve client inquiries; cross-train new resources in customer service processes
Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow