Member Service Representative (Call Center), Hybrid

Canvas•Lone Tree, CO

2d•Hybrid

About The Position

We are Canvas Credit Union, passionate about transforming financial services. Our members, families, and communities motivate everything we do. As part of the credit union movement, we believe in providing our members with education, support, and guidance to build strong financial futures. This is a career opportunity where we invest in developing your skills and promote heavily from within. You will become a financial services expert, armed with knowledge on service, financial products, and compliance with financial regulations, preparing you for many career opportunities. You will have the opportunity to make a difference in members' lives, helping them afford life events such as buying a first house or going to college.

Requirements

Authentic and passionate about helping others.
Enjoy learning and want a career.
Understand financial products and services.
Comfortable and confident recommending and processing financial products like loans.
Experience in informal or formal leadership positions.
Embrace change and seek new ways to serve members and the community.
Work well with others, even when things don’t go as planned.
Innovative and thrive on challenges.
Believe you can change the world for people and are making it happen!
Availability to work any of the three shifts: 8am-6pm (or end of call queue) Monday-Friday, Saturday 9am-1pm, 1 day off during week; Tuesday-Thursday 7:50am-4:50pm Monday-Friday; 8:30am-5:30pm Monday-Friday.
Must be able to work a flexible schedule Monday thru Saturday — 40 hours per week.
Must be able to use standard office equipment such as computers, phones, printers, copiers, fax machines, and filing cabinets.
Requires manual dexterity, the ability to lift files, and flex paperclips.
May be required to bend, stoop, or stand.

Nice To Haves

Multi-lingual capabilities to include Spanish is a plus!
Service excellence awards and high fives/fist bumps for awesomeness.

Responsibilities

Learn about our members and understand their situations.
Educate our members on the ways we can help them afford life.
Provide meaningful, careful, focused and ethical product solutions.
Process transactions like transfers and payments with courtesy and consummate professionalism.
Perform advanced transactions like IRAs, CDs, open accounts, wire transfers, and calmly handle disputes.
Grow with us by immersing in financial industry trends, products, services and technological advances.
Share knowledge on effective practices, competitive intelligence, and business opportunities.
Stand shoulder-to-shoulder with our members and your teammates over our peaks and valleys.