Medicaid Call Center Associate

Conduent • Topeka, KS

7d • Remote

About The Position

As part of the KanCare Clearinghouse Program, the Customer Service Representative (CSR) will provide quality customer service in the KanKanCare Contact Center. The position is responsible for gathering thorough documentation and entering information into various systems. This position is remote and requires the candidate to reside in Kansas. The hours of operation are 8 am – 7 pm CST, with 8-hour shifts. Training is remote, Monday-Friday, 8:00 am - 4:30 pm, for approximately 7 weeks. A dedicated workspace free of interruptions and specific internet speeds (10mbps upload - 50mbps download) are required. Equipment will be provided.

Requirements

• High School diploma or GED equivalent
• Minimum of six (6) months’ experience in customer service
• Internet Speed: upload 10 mbps, download 50 mbps
• Must have a camera on during training
• Must have dedicated workspace free of interruptions

Nice To Haves

• Post-secondary education preferred
• Minimum of six (6) months’ experience in Family Medical Medicaid eligibility
• Knowledge of Medicaid and managed care programs
• Bilingual Spanish/English with the ability to speak and read both languages fluently
• Strong computer skills with the ability to maneuver in complex software systems
• MS Office, Outlook, and Internet usage experience
• Active listening skills
• Customer orientated
• Ability to adapt/respond to different types of characters
• Able to multi-task, prioritize, and manage time effectively
• Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling & punctuation
• Excellent data entry skills
• Ability to type 30 words per minute accurately
• Willingness to work part of a team
• Maintain the integrity and confidentiality of all records and communications

Responsibilities

• Dedicated and trained specifically for supporting KDHE’s programs, systems, policies, and procedures
• Answers questions about the eligibility process and provides general program information for Family Medical and E&D/LTC Programs
• Responds to calls courteously, accurately, and concisely
• Provides a high-quality customer service and focuses on the accuracy of information provided
• Evaluates information received through a phone contact and asks appropriate follow-up questions, solicits additional information, and evaluates the potential impact of the information provided
• Use standard technology: telephones, e-mail, and web browsers
• Maintain with up-to-date knowledge of regulations, policies, and guidelines
• Complete all assigned training as necessary
• All other duties as assigned.

Benefits

• Health benefits (medical, dental, vision) are available on the first day of employment.
• Paid time off is accrued after 180 days (about 6 months) of employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED