Call Center Associate

Renewal by Andersen | Esler Companies•Webster, MA

1d•Hybrid

About The Position

As an Call Center Associate for Esler Companies – Renewal by Andersen you will speak directly with homeowners who are interested in our industry leading products and services (no cold calling!). With weekly and monthly bonuses our reps earn an average of $50,000-$70,000 yearly. We also offer work from home eligibility after 1 year of being onsite, company outings, contests, profit sharing, paid volunteer time, 3:1 charitable match, tuition reimbursement and more! We believe in our people. And that's why we empower you to develop a career path that supports your unique voice and talents.

Requirements

1 year of customer service experience required.
Weekend availability required (we offer shift differential pay!).
Excellent oral and written communication skills.
Ability to work in a fast-paced environment while multitasking.
Strong interpersonal skills, including empathetic listening and warm communication style.
A drive to meet metrics and ability to accept constructive feedback.

Nice To Haves

Call center experience a plus.

Responsibilities

Deliver exceptional customer service by actively listening to customer needs, providing tailored solutions, and maintaining positive communication, while skillfully overcoming objections by addressing concerns, offering alternative options, and reinforcing the value of our service.
Identify customers unique home situations.
Schedule appointments for our Sales Consultants to go out to price and sell the job.
Communicate effectively, actively listen, and show empathy as the first point of contact with our customer.
Provide world class customer service with the methodology, resources and dedicated coaches we provide to guide you to success.