Medicaid Business Continuity Manager

GTT•Montgomery, AL

2h•Onsite

About The Position

The Business Continuity Manager is responsible for developing, implementing, and maintaining the organization's business continuity and disaster recovery programs. This role ensures organizational resilience by leading enterprise-wide COOP planning, disaster recovery strategies, risk assessments, and coordinated response activities. The manager will work closely with cross-functional teams to ensure critical business functions can continue during and after disruptive events. The disaster recovery manager plays a key role in keeping businesses running when things go wrong, especially in a multi-vendor environment where coordination is more complex. A disaster recovery manager in a multi-vendor environment is responsible for ensuring business continuity across multiple organizations, coordinating people, technology, and processes so that operations can recover quickly and consistently after any disruption. This role will work with various module vendors simultaneously, ensuring a smooth transition of updated and new systems, applications, or services from the development to the production environment.

Requirements

Strong understanding of IT infrastructure (servers, networks, storage, virtualization)
Knowledge of cloud platforms (Azure, AWS, GCP, etc.)
Knowledge of cloud configurations and service models (IaaS, PaaS, SaaS)
Backup and replication technologies (Veeam, Commvault, Rubrik, Zerto, etc.)
Experience with disaster recovery tools and failover systems
Understanding of cybersecurity threats and incident response
Knowledge of business continuity frameworks (ISO 22301, NIST, ITIL)
Ability to design RTO/RPO requirements
Familiarity with compliance standards (SOC 2, HIPAA, PCI, etc.)
5+ years of experience in business continuity, disaster recovery, crisis management, or a related area.
Strong knowledge of COOP methodologies, DR frameworks, and industry standards (e.g., ISO 22301, NIST, FEMA).
Experience conducting BIAs, risk assessments, and continuity planning for mid- to large organizations.
Demonstrated ability to facilitate and lead cross-functional teams during planning and incident response.
Excellent written and verbal communication skills.

Nice To Haves

Managing cross-vendor projects
Prioritizing tasks and timelines
Building and maintaining DR playbooks
Running DR drills and tabletop exercises
Risk assessment and impact analysis
Vendor and contract management
Calm under pressure
Root cause analysis
Identifying process or technology weaknesses
Scenario planning and threat modeling
Data-driven decision making
Clear communication during crises
Experience with ServiceNow
Experience working in an environment with multiple vendors

Responsibilities

Lead the development, execution, and maintenance of the organization's Business Continuity (BC), Continuity of Operations (COOP), and Disaster Recovery (DR) programs.
Conduct business impact analyses (BIAs) to identify critical functions, dependencies, recovery objectives, and areas of risk.
Develop and maintain COOP plans, DR plans, crisis management protocols, and recovery procedures.
Oversee annual testing exercises for COOP and DR, including tabletop exercises, failover tests, simulations, and after-action reviews.
Partner with IT and MES partners to maintain the DR strategy and infrastructure necessary to support recovery time objectives (RTO) and recovery point objectives (RPO).
Ensure contractor plans meet regulatory, industry, and internal compliance standards.
Maintain a coordinated governance structure for business continuity across departments.
Provide training, awareness, and guidance to business units on COOP and DR best practices.
Lead response efforts during incidents, serving as a primary coordinator for continuity and recovery activities.
Prepare regular metrics, reports, and updates for leadership on continuity readiness and risk posture.
Designs and Maintains the Disaster Recovery Strategy: Create and update plans that ensure critical systems can be restored after: cyberattacks, natural disasters, hardware failures, human error, and supplier outages. In a multi-company setup, this includes aligning DR standards across all companies.
Coordinates COOP Activities Across Multiple Organizations: Work with IT teams from each vendor. Ensure each entity follows aligned recovery policies. Manage different systems, vendors, contracts, and technologies. Create shared communication channels for emergencies. Act as the central point that keeps all companies synchronized. Provide business-wide responsibility for COOP employment in accordance with regulatory guidelines. Ensure the Medicaid agency continues to operate regardless of event or incident type.
Oversees Backups and Replication: Ensure contractor partners perform regular backups. Ensure data stored at contractor sites is secure and available at a hot site. Ensure recovery objectives (RTO/RPO) are met across all systems. Manage cross-company backup solutions such as cloud replication.
Runs Disaster Recovery Testing: Coordinate periodic drills to verify that recovery procedures work, cross-company communication is effective, and systems can be restored in the required time. This may involve simulated cyberattacks or full failover tests.
Handles Compliance and Documentation: Ensure all companies maintain the required documentation and pass audits across compliance frameworks including SOC 2, HIPAA, ISO 27001, and internal audit requirements.
Leads Incident Response During Actual Disasters: Act as coordinator, communicator, and decision facilitator during actual disasters. Bring together IT teams from all companies, evaluate the damage, and manage the restoration efforts.
Manages Third-Party Vendors: Oversee cloud providers, data centers, software vendors, cybersecurity, and backup services. Ensure vendor SLAs support the disaster recovery strategy.