Medica and Waiver Case Aide

Keystone Community Services • Saint Paul, MN

11d • $20 - $22 • Hybrid

About The Position

Keystone is seeking a Medica and Waiver Case Aide to support its mission of strengthening the capacity of individuals and families to improve their quality of life. This role provides administrative support for the Medica Care Coordination team and assists Waiver Case Managers, ensuring the department meets compliance and contract requirements. The position offers a hybrid work model, allowing up to two remote days per week.

Requirements

• A High School Diploma or Equivalent.
• Good organizational skills and detail-oriented.
• Excellent written and verbal communication skills.
• Ability to multitask and prioritize work demands.
• Excellent customer service and interpersonal skills.
• Ability to solve problems and adapt to change.
• Spreadsheet software experience (MS Excel, Google Sheets) and the ability to learn new computer programs.
• Familiarity with Microsoft Office software, postage machine, copier and fax machine.

Nice To Haves

• Previous administrative or clerical office experience.
• Two years’ experience working in Case Management or a related social services field.
• Experience using databases such as Apricot.
• Previous medical billing experience.

Responsibilities

• Assign clients in MnChoices to Care Coordinators
• Update Care Coordinators client lists
• Create and mail client letters as assigned
• Print, scan, mail and track documents related to client cases and services
• Send case documents to service providers
• Monitor client meeting dates for contract compliance
• Document pertinent tasks in Apricot
• Update and maintain client information in Apricot database
• Monitor Client files for required compliance items
• Open new client cases using internal procedures
• Document tasks completed in SSIS system and Apricot database
• Assist case managers in submitting screening documents to county clerks
• Maintain service provider contact list
• Performs other duties as assigned

Benefits

• A Flexible Workplace
• Great Work Culture
• Comprehensive job related training
• Growth Opportunities
• Medical
• Dental
• Vision
• Flexible Savings Accounts
• Health Savings Accounts
• Sick and Vacation Leave
• 12 Paid Holidays
• Employer paid Life Insurance
• Long Term Disability
• Employer contributions to Health Savings Accounts
• 403B matching

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED