Medica and Waiver Case Aide

Keystone Community Services • St Paul, MN

10d • Hybrid

About The Position

The Medica and Waiver Case Aide supports the Keystone Community Services Case Management department by completing administrative tasks for the Media Care Coordination team as well as providing support for our Waiver Case Managers. This position provides assistance assuring the department meets compliance and fulfills contract requirements. This position offers a Hybrid work model where the chosen candidate may work up to two days remotely and the remaining days from our office.

Requirements

• A High School Diploma or Equivalent.
• Good organizational skills and detail-oriented.
• Excellent written and verbal communication skills.
• Ability to multitask and prioritize work demands.
• Excellent customer service and interpersonal skills.
• Ability to solve problems and adapt to change.
• Spreadsheet software experience (MS Excel, Google Sheets) and the ability to learn new computer programs.
• Must possess good people and listening skills and be able to maintain client confidentiality.
• Must be able to professionally interact with Keystone staff and management, clients in the community and other social service organizations.

Nice To Haves

• Previous administrative or clerical office experience.
• Two years’ experience working in Case Management or a related social services field.
• Experience using databases such as Apricot.
• Previous medical billing experience.

Responsibilities

• Assign clients in MnChoices to Care Coordinators
• Update Care Coordinators client lists
• Create and mail client letters as assigned
• Print, scan, mail and track documents related to client cases and services
• Send case documents to service providers
• Monitor client meeting dates for contract compliance
• Document pertinent tasks in Apricot
• Update and maintain client information in Apricot database
• Monitor Client files for required compliance items.
• Open new client cases using internal procedures
• Document tasks completed in SSIS system and Apricot database
• Assist case managers in submitting screening documents to county clerks
• Maintain service provider contact list
• Performs other duties as assigned.

Benefits

• Medical
• Dental
• Vision
• Flexible Savings Accounts
• Health Savings Accounts
• Sick and Vacation Leave
• 12 Paid Holidays
• Employer paid Life Insurance
• Long Term Disability
• Employer contributions to Health Savings Accounts
• 403B matching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED