Media Maintenance Technician 2

Wenatchee Valley College • Wenatchee, WA

4d • Onsite

About The Position

This position provides technical support for internal and external events, including access to, training on, and support of equipment and functionality of rooms. The role involves the management of event spaces and equipment, providing access, training, and support for event organizers, including weekdays, nights, and weekends. Collaboration with event organizers to understand technical requirements, management of audio-visual setups, lighting arrangements, and other technical components are key. The technician will coordinate the setup and configuration of audio-visual equipment, conduct pre-event equipment checks, and troubleshoot technical issues. Availability during events for on-site support is crucial. The role requires close work with the event coordinator, technology staff, and vendors, including sourcing required equipment and services from external providers. Training sessions for event staff and volunteers on equipment operation will be conducted. Maintaining clear communication channels with all stakeholders and identifying areas for improvement are also part of the responsibilities. Additionally, this position supports the processes and efforts of the administrative services division, including print shop, surplus, and inventory operations. This is not intended to be an exclusive list of all duties and responsibilities; related duties and responsibilities may be assigned.

Requirements

• High school diploma or equivalent
• Two years’ experience in event support and management OR three years’ experience in event support and management
• Strong knowledge of audio-visual equipment, lighting systems, and other event-related technologies
• Ability to work in a high-demand, customer service oriented, stressful environment
• Ability to work flexible hours, including evenings and weekends, as events require
• Demonstrated ability to use exceptional communication and interpersonal skills demonstrating professionalism, empathy, diplomacy, discretion, and integrity in interactions with diverse constituencies
• High level of proficiency and accuracy in software packages including word processing, spreadsheets, and database applications
• Demonstrated competency and experience working in a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, gender and racial/ethnic backgrounds and those with physical, emotional and/or learning disabilities
• Ability to assess situations, exercise independent judgement, resolve issues and coordinate with IT support services when technical issues arise
• An applicable combination of education and experience which demonstrates the ability to perform the essential functions of the position

Nice To Haves

• AA degree
• Training in A/V event management
• Experience creating digital content (such as Word/PDF documents and web and learning management system content as appropriate to the role) in accessible formats
• Bilingual to Spanish and English
• Experience with PeopleSoft software preferred

Responsibilities

• Management of event spaces and equipment
• Access, training, and support for event organizers, including weekdays, nights, and weekends
• Collaborate with event organizers to understand technical requirements and specifications for each event
• Manage audio-visual setups, lighting arrangements, and other technical components
• Coordinate the setup and configuration of audio-visual equipment, ensuring all technical aspects are in place before the event
• Conduct pre-event equipment checks and troubleshoot any technical issues that may arise
• Be available during events to provide on-site technical support and address any technical challenges that may arise
• Work closely with the event coordinator, technology staff and vendors to ensure the smooth operation of technical equipment
• Work with external vendors and technical service providers to source required equipment and services
• Conduct training sessions for event staff and volunteers on the operation of technical equipment
• Maintain clear communication channels with all stakeholders to ensure everyone is informed about technical aspects and changes
• Identify areas for improvement and implement changes for future events
• Support the processes and efforts of the administrative services division, including print shop, surplus and inventory operations

Benefits

• Comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance
• Life and long-term disability insurance plans
• Vacation, sick and personal leave
• Reduced tuition
• Retirement benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED