Media Intake Specialist

Heirloom Cloud Corporation•Mount Pleasant, SC

About The Position

Heirloom converts photographs, videotapes, film, audio recordings, and other media into digital formats. The Media Intake Specialist receives customer shipments, carefully opens and organizes their contents, and accurately counts and documents the media so the team can prepare customer quotes and keep orders organized throughout production. The role includes protecting customer privacy and handling materials with respect. Occasional customer interaction may include assisting with drop-offs and pickups and answering questions about received materials. The schedule is flexible and can be arranged between 9 a.m. and 5 p.m., Monday through Friday, with some Saturdays also possible. Specific days and hours are agreed upon based on the employee’s availability and Heirloom’s operational needs. Heirloom is a veteran-led company that values people with diverse backgrounds, abilities, and ways of thinking.

Requirements

Strong attention to detail and commitment to accurate counting and recordkeeping.
Patience and consistency when performing repetitive tasks.
Good organizational skills and ability to keep multiple orders clearly separated.
Comfort entering information into a computer and learning digital systems.
Dependability, clear communication, and willingness to ask questions when something is unclear.
Careful handling of fragile, irreplaceable materials.
Friendly, professional manner when interacting with customers.

Nice To Haves

Experience with Shopify or similar order management systems; helpful but not required.
Experience in receiving, inventory, order processing, or media handling; helpful but not required. The company can teach identification of different media formats.

Responsibilities

Carefully open customer shipments while preserving customer instructions, identifying information, and relevant packaging.
Match each shipment to the correct customer and order.
Sort media by type, including photographs, slides, negatives, videotapes, film reels, audio recordings, and discs.
Count and record each media category using Heirloom’s established procedures.
Double-check counts and resolve discrepancies before handing orders off for quoting.
Document visible damage, unusual items, and special customer requests, and flag items requiring further review.
Label and organize materials so every item remains associated with the correct customer.
Maintain a clean, orderly receiving area and prepare organized orders for the next production step.
Occasionally assist customers with drop-offs, pickups, and questions about received materials.
Protect customer privacy and handle every item with respect.