Med Spa Concierge

Evolve Med Spa•Jersey City, NJ

1d•$18 - $20•Onsite

About The Position

Evolve Med Spa is seeking a friendly, dynamic individual to join our busy Jersey City Med Spa as our front of the house concierge. In this important role, you are the first point of contact for our clients and a representative of our brand and image. Must have exceptional customer relations skills and make each client feel special and valued. Will greet all incoming clients and manage all appointment scheduling, follow-ups, client inquiries, and special accommodations. You will ensure that the reception/front area and telephones are properly covered and work with the clinical team to manage client flow. You will assist with sales by providing new and existing clients with information, results, and suggestions to help them achieve their aesthetic goals. Responsibilities will include fostering and nurturing positive relationships with clients. You will initiate and foster all business development leads and referral sources. You will also help ensure all procedures, practices, client interactions, and environmental factors unequivocally promote and achieve a favorable client experience. This position will report directly to the Clinic Director About Evolve Med Spa: Evolve Med Spa is an emerging lifestyle brand. We are the trusted destination for face, body, and injectable treatments, delivering the highest-quality medical aesthetic services in a boutique, client-oriented environment. We are innovators in beauty, and we pride ourselves on prioritizing client experience. We accomplish this by consistently providing high-touch, personalized care to every single client. We understand that each client is unique and special, and we take the time to make them feel and look their best. To achieve and maintain our goals, we depend on each employee to serve as an important and positive representative of Evolve Med Spa. We value integrity and open communication, and expect our employees to act in a manner that exemplifies our core values. We expect that all team members will share our core values and culture and will display: Accountability. Answer and account for outcomes with honesty. Take ownership of tasks that adhere to our values. Teamwork: Listen well. Treat all team members with respect, help each other, and learn from each other. Impact: Meet and exceed goals. Identify opportunities for the company to improve and grow. Curiosity: Have the desire to learn more, to figure out new solutions, to continue to evolve Passion: Care about success and inspire others. Show tenacity and desire to learn and improve.

Requirements

Exceptional client experience skills
1-2 years of customer service experience, preferably in a spa or high-end retail environment
Ability to multitask, use personal judgment, utilize strong decision-making, analytical an,d follow-up skills
Proficient with personal computers and contemporary software applications
Exceptional interpersonal and cocommunicationskills (verbal and written), strong ability to influence and build rapport
Strong guest service orientation
Rapid learner with the ability to grasp concepts and protocols
Suggestive influencing skills related to building ba usiness
Must maintain acloseattention to detail

Responsibilities

Interacting with clients in a friendly and professional manner
Checking clients in and out of their appointments, redeeming points and rewards
Answer phones, text messages, emails, DMs, and other inquiries and schedule client appointments
Master a basic understanding of each service offering
Upsell new areas/services to current clients in tot individual monthly targets
Maintain client confidentiality at all times
Assist clinical team with client intake and client flow, including (but not limited to): new client registration, questionnaire completion, consenting, photos for EHR, room placement, etc
Assi.st with local marketing events as needed
Assist with business development, including outreach to local businesses or potential referral sources. Create a schedule for visiting and maintaining contact with referral sources.
Nurture leads and aactsas prthe imary contact to facilitate referrals
Collecting and handling payments
Confirmation and ffollow-upcalls/emails/messaging
Follow up with all cliclients’st-treatment to review results, ensure client satisfaction an,d encourage them to review/recommend Evolve Med Spa Ord.ering office supplies
Assist with new clinic openings as needed
Ensure that mthe ed spa is neat, organized and, client-ready at all times in,cluding ongoing housekeeping and maintenance As.sist with inventory management
Other duties as assigned