Mechatronics Field Service Engineer
About The Position
Your week as a Mechatronics Field Service Engineer (Americas) involves supporting customers remotely from home or traveling across North or South America to maintain, troubleshoot, and optimize advanced LAN installations. Your week often starts by reviewing incoming service requests and preparing for upcoming customer visits. You will provide remote support to customers throughout the Americas by connecting to machines, analyzing software, troubleshooting issues, and helping customers minimize downtime. When onsite at customer facilities, you will perform inspections, preventive maintenance, troubleshooting, and machine upgrades, which may include replacing mechanical components, commissioning software modifications, or investigating electrical issues. You will also identify opportunities for improvement and share recommendations with customers and provide feedback to the Service and Engineering teams.
Requirements
- Experience in a service organization related to machine building or experience with industrial automation
- Knowledge of servo drives
- Knowledge of robot software (i.e. KUKA, FANUC, ABB)
- Knowledge of PLC programming (i.e. Siemens, Rockwell, B&R)
- Basic knowledge of ERP systems (Isah)
- Customer and service oriented
- Decisiveness
- Problem solving
- Responsibility
- Autonomy
Responsibilities
- Supporting customers remotely
- Traveling across North or South America to maintain, troubleshoot, and optimize advanced LAN installations
- Reviewing incoming service requests
- Preparing for upcoming customer visits
- Coordinating priorities
- Reviewing technical documentation
- Providing remote support to customers throughout the Americas
- Connecting to machines
- Analyzing software
- Troubleshooting issues
- Helping customers minimize downtime
- Performing inspections onsite at customer facilities
- Performing preventive maintenance onsite at customer facilities
- Performing troubleshooting onsite at customer facilities
- Performing machine upgrades onsite at customer facilities
- Replacing mechanical components
- Commissioning a software modification
- Investigating an electrical issue
- Identifying opportunities for improvement
- Sharing recommendations with customers
- Providing valuable feedback to the Service and Engineering teams
Benefits
- A home office
- Opportunities to develop further
- Training opportunities
- Excellent reimbursement scheme for onsite customer work
- 10 Days of Vacation on Safeguard Global Contract (EOR construction)
- 10 Days of Federal Holidays as listed in Safeguard Contract
- Flexible working hours
- Annual profit-sharing benefit
- Good travel expense
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
