Associate Mechatronics Field Engineer
About The Position
The Associate Field Service Engineer provides FANUC America Corporation customers with onsite repair, troubleshooting, and maintenance services for CNCs and related peripheral equipment. Reporting to the Huntington Beach, California office, the engineer supports customers in Southern California, Nevada, and Arizona. The role operates with consistent Supervisor/Manager support, receives detailed instructions and screened assignments appropriate to the employee’s expertise, and frequently works with a more senior-level Field Service Engineer. The position includes on-the-job training and classroom instruction, customer interaction, and learning service operations, procedures, and policies. Travel is required, including travel to customer sites approximately 80%–90% of the time and overnight travel approximately 12–14 nights per month. Air travel may be needed for customer visits, training, or meetings. The employee must be able to transport equipment and parts weighing up to 75 pounds. FANUC America offers market-competitive pay and benefits, along with opportunities for advancement, knowledge and skill development, and recognition of individual achievements. The stated pay range is $53,000–$85,000 per year, based on salary and other compensation, including bonuses and profit sharing. The compensation offered depends on factors such as geographic location, education, and experience. Sponsorship is not available for this position.
Requirements
- Able to travel to customer sites, with overnight travel approximately 12–14 nights per month.
- Able to travel 80%–90% to customer sites.
- Able to travel by airplane to customer locations or for training and meetings as needed.
- Able to transport equipment and parts weighing up to 75 pounds to customer locations.
Nice To Haves
- Associate degree in electronics or mechatronics, or equivalent experience in a related field.
- Bachelor's degree.
- Two years of customer-focused technical support or field service experience.
- Familiarity with or experience using CNC equipment.
Responsibilities
- Provide maintenance and troubleshooting for CNCs, servo and spindle drives, and motor products.
- Investigate customer complaints and analyze them to determine causes.
- Participate in on-the-job training and classroom instruction.
- Promote the company goal of exceeding customer expectations while learning how to work with customers.
- Report quality problems to the appropriate manager or supervisor.
- Control inventory as assigned.
- Learn and follow service operations, procedures, and policies, including submitting required paperwork accurately and on time.
- Maintain company-provided equipment, including tools.
- Travel as required within company-provided directions and guidelines, including travel to customer sites and by airplane when needed.
- Transport equipment and parts weighing up to 75 pounds to customer locations.
Benefits
- Medical, dental, and vision insurance
- 401(k) retirement program
- Life insurance
- Short-term and long-term disability plans
- Tuition reimbursement
- Wellness program
- Flexible spending accounts
- Employee assistance program
- Flexible benefit dollars
- Holiday and vacation program
- Opportunities for advancement, knowledge and skill development, and recognition of individual achievements
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
