Mechanical Services Clerk

OPENLANE • Richmond, BC

8d • Onsite

About The Position

At OPENLANE, we make wholesale easy so our customers can be more successful. We are seeking a Mechanical Services Clerk with experience in general office and automotive shop administration who will be responsible for supporting our mechanic shop operations. You will be involved in sourcing parts, preparing quotes, creating work orders, data entry, and customer service. This role requires someone who is customer-focused, organized, and team-oriented. You will provide customers with a great experience by responding quickly and following through with requests, support a broad range of administrative tasks, and can comfortably pause work to respond to customer inquiries. You will proactively communicate with other team members including: sales, commercial accounts, and accounting to support our customer service needs.

Requirements

• 1-2 Years’ of related experience in an administrative capacity
• 1-2 Years' of Service Advisor experience including ordering and sourcing parts
• Strong customer service and communication skills
• Able to efficiently respond to various requests at one time

Nice To Haves

• Familiarity with Google Suite
• Experience with AMS, VTrace, and other OPENLANE systems

Responsibilities

• Provide excellent customer service by responding to customer inquiries, obtaining vehicle and service information, and ensuring customers receive prompt, efficient and courteous attention for all contacts and transactions
• Accurately enter information into our systems for mechanical service repairs, including costing of materials, supplies, and labour for dealer, retail, and commercial customers in accordance with SLA's and company procedures
• Prepare repair orders, including description of repairs and services authorized
• Complete all administrative functions related to mechanic shop operation, including preparing quotes, seeking approval from customers, ordering parts/supplies, preparing invoices, posting fees/work into AMS, and other data entry tasks

Benefits

• Competitive pay
• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization
• Company culture of internal promotions, diverse career paths, and meaningful advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed