Technical Services Manager, Mechanical

Finning • Prince George, BC

5d • CA$120,000 - CA$140,000 • Hybrid

About The Position

At Finning, we believe in powering the people who power the world. As the world’s largest Caterpillar dealer, we’re proud to deliver the equipment, technology, and expertise that keep industries moving. Our success is built on our people—innovators, problem-solvers, and leaders who are passionate about delivering exceptional customer experiences. We’re looking for a dynamic, field-focused leader to join our team as a Technical Service Manager, Mechanical (TSM)—a critical role supporting our mining customers and driving performance across our shovel and drill fleet.

Requirements

• A proven leader with 2–5 years of experience building and developing high-performing teams.
• Journeyman Red Seal certification (HET, Millwright, Welder) or an Engineering background.
• Deep technical expertise with Caterpillar electric rope shovels, hydraulic mining shovels, or surface drills (minimum 5 years).
• Strong diagnostic and troubleshooting capabilities with a passion for solving complex mechanical challenges.
• Exceptional communication skills and the ability to build trust with customers and stakeholders at all levels.
• Experience supporting service delivery, revenue, and operational planning.
• Proficiency in Microsoft tools and comfort working with digital systems and reporting.
• A collaborative, forward-thinking mindset with a commitment to continuous improvement.

Responsibilities

• Provide day-to-day leadership, direction, and safe deployment of Mechanical Inspectors supporting high-impact field operations.
• Ensure all work is executed in alignment with Finning’s strong safety culture and operational excellence standards.
• Build, coach, and develop a high-performing team through mentorship, feedback, and hands-on leadership at customer sites.
• Collaborate with customers, Caterpillar, and internal stakeholders to diagnose issues, deliver solutions, and optimize equipment performance.
• Lead escalation and resolution of complex product issues, using data insights to drive sustainable, long-term improvements.
• Build strong relationships through regular site presence, proactive support, and a solutions-first mindset.
• Support service revenue goals through effective planning, timely billing, and identifying new service opportunities.
• Forecast fleet needs, support opportunity pipelines, and align resources to maximize impact.
• Work across teams, including partnership with the Technical Service Manager–Electrical, to deliver integrated solutions.
• Contribute to projects and initiatives that enhance fleet reliability, uptime, and customer outcomes.

Benefits

• Hybrid work opportunity
• Career advancement and training opportunities
• Pension and employee stock purchase plans with company contributions
• Extensive health benefits including group medical and dental benefits, and short-term and long-term disability benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree