Generator Technical Services Manager
About The Position
The Generator Technical Services Manager (TSM) provides overall technical support for the Generator Services Business group, including field and shop organizations. This role is responsible for coordinating and tracking the Generator product line support needs, encompassing outage forecasting, vendor repairs, parts manufacturing needs, and the training and development of direct reports. The TSM drives business excellence by improving processes, work packages, personnel training, and ensuring all assigned KPIs are achieved. Additionally, the TSM is responsible for the financial results of the Generator repairs business through internal and external customer relations and collaboration with associated business units.
Requirements
- Bachelor’s degree in Engineering (Mechanical or Electrical preferred) or equivalent combination of education and relevant experience.
- 7+ years of experience in generator design, operation, testing, diagnostics, or service.
- Strong knowledge of both mechanical and electrical design principles.
- Proficiency with project management tools, databases, and MS Office applications.
- Strong analytical, communication, and problem-solving skills.
- Valid driver’s license and passport.
Nice To Haves
- Overnight travel (at least 50%) by land and/or air as per business needs.
Responsibilities
- Developing and coordinating technical cooperation agreements and partnerships with various Generator Service providers.
- Provide oversight and direction for the implementation of Field Service outage projects for Long-Term Services Agreements and non-LTSA contracts.
- Develop and maintain standard procedures for the implementation of Generator Services contracts.
- Supports with resource development, tooling forecast needs, vendor qualification, and other organizational requirements to support the business.
- Provide technical response for Field NCRs for Generator Services business.
- Works with internal stakeholders and external customers to identify future support needs and to load into CRM for organizational support forecasting.
- Support User group meeting and present Generator Service Technical updates.
- Review and approve Generator scope of work cost estimates.
Benefits
- Medical, Dental, Vision & 401K Matching
- Excellent development programs and advancement opportunities
- Tuition reimbursement and on-the-job training
- Paid vacation, sick time, and holidays
- Committed to quality products and services
- Great working environment and culture
- Employee Appreciation Programs and Event
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What This Job Offers
Job Type
Full-time
Career Level
Manager
