Mechanical Service Technician

Mechitronic • Sugar Grove, IL

24d • Onsite

About The Position

The Mechanical Service Technician is part of Mechitronic Service USA and provides field technical support for automated assembly and packaging equipment across the United States, Canada, and Puerto Rico. The role combines reactive troubleshooting and repair with scheduled preventive maintenance, proactive service, machine optimization, and service-contract activities. The technician independently manages field interventions, works directly with customer maintenance, engineering, and production teams, and helps improve equipment reliability, availability, and performance.

The position is based at Mechitronic Service USA in Sugar Grove, in the Chicago area, and requires frequent travel to customer sites. It combines autonomy in the field with close teamwork across the US Service Center and Mechitronic companies internationally. The technician also provides customer feedback, identifies service opportunities, and collaborates with engineering, automation, Customer Service, and Sales teams. Compensation is $85,000–$110,000 per year depending on experience and qualifications, with a target annual performance bonus of 7.5% of base salary.

Requirements

• Degree, associate degree, or technical qualification in Mechanical Engineering, Mechanical Engineering Technology, Mechatronics, or a related technical discipline; equivalent relevant technical education combined with strong hands-on industrial experience will also be considered.
• Approximately 7 or more years of relevant experience in field service, machine maintenance, commissioning, or technical support within industrial automation.
• Proven hands-on experience with automated assembly and/or packaging machinery.
• Strong mechanical knowledge, including mechanisms, transmissions, pneumatics, actuators, tooling, machine adjustments, and precision assemblies.
• Ability to read and interpret mechanical drawings, technical documentation, and machine manuals.
• Good understanding of industrial automation and ability to work effectively alongside electrical and automation specialists.
• Basic working knowledge of PLC-controlled machinery, HMI systems, and industrial automation sufficient to navigate diagnostics, interpret machine status and alarms, identify likely root causes, and support troubleshooting.
• Ability to work autonomously, make decisions in the field, and recognize when collaboration or technical escalation is needed.
• Structured and methodical troubleshooting skills, including the ability to work under pressure when customer production is affected.
• Strong customer orientation, interpersonal and communication skills, and comfort interacting with customers at different organizational levels.
• Accountability for completing interventions and following actions through to closure.
• Willingness to travel frequently to customer sites across the United States, Canada, and Puerto Rico.
• Flexibility to work across different machine technologies and Mechitronic Group companies.
• Curiosity and willingness to continuously broaden mechanical, automation, and process knowledge.

Nice To Haves

• Experience with indexed and continuous-motion equipment.
• Familiarity with major industrial automation platforms such as Siemens and Rockwell/Allen-Bradley.
• Experience in pharmaceutical, medical device, consumer goods, or other highly automated manufacturing environments.
• Proactive identification of customer risks, improvement opportunities, and value-added service solutions.

Responsibilities

• Troubleshoot, diagnose, and repair mechanical issues on automated assembly and packaging equipment at customer sites.
• Manage field interventions from initial assessment through corrective action, testing, and return of equipment to production.
• Perform mechanical adjustments, component replacement, machine setup, changeovers, and optimization.
• Support emergency interventions and production-critical situations.
• Use machine HMI, PLC diagnostics, and automation information during troubleshooting, collaborating with automation specialists when deeper software intervention is needed.
• Perform scheduled preventive maintenance, inspections, and machine health checks.
• Identify equipment wear, deterioration, mechanical risks, and improvement opportunities before they cause production failures.
• Recommend corrective actions, spare parts, and technical improvements based on machine condition and operating experience.
• Support continuous-improvement and machine-performance initiatives at customer sites.
• Help identify and shape proactive service offerings suited to customer needs, including preventive maintenance, production support, machine optimization, modernization, and performance-related services.
• Execute assigned service-contract activities according to agreed scope, schedule, and service levels; provide intervention reports, findings, recommendations, and follow-up actions.
• Represent Mechitronic professionally at customer sites and build trust through technical competence, responsiveness, transparency, and ownership.
• Communicate with customer maintenance, engineering, and production teams, including during high-pressure situations.
• Identify additional service needs and opportunities and communicate them to the appropriate Service and Sales teams.
• Share information, field experience, lessons learned, and customer feedback with colleagues and contribute to common service practices and standards.
• Collaborate with engineering, automation, and Customer Service teams in Europe and internationally on complex troubleshooting and technical support.
• Support other technicians when required and contribute to knowledge sharing and continuous improvement.

Benefits

• Annual performance bonus with a target of 7.5% of base salary, based on individual and company performance.
• Health insurance.
• Dental insurance.
• Vision insurance.
• 401(k) plan with employer contribution.
• PTO.
• Paid travel time and overtime, in accordance with company policy and applicable regulations.
• Business travel expenses covered.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree