Mechanical Payload Integration & Customer Success Engineer

Urban Sky•Quinte West, ON

31d

About The Position

Urban Sky is seeking a Payload Integration & Customer Success Engineer to serve as the primary interface between our customers and our stratospheric balloon platform. This is a highly cross-functional role centered on ensuring that third-party payloads are successfully integrated, qualified, and operated aboard our mHAB (micro High-Altitude Balloon) systems. You will be a trusted technical partner for our customers, many of whom have existing payloads not yet designed for the stratospheric environment, and will guide them from initial interface design through flight operations. This role demands the mindset of a systems engineer and the heart of a customer advocate. At times you will function as a deputy project lead, independently coordinating across customers, vendors, and internal teams. You will be in the field, at launches, and at customer sites, ready to support at a moment's notice. Above all, you will live, eat, and breathe the success of our customers.

Requirements

5+ years of engineering experience with a strong mechanical engineering foundation
Demonstrated experience supporting integration and test programs, including environmental or structural testing
Systems engineering mindset with the ability to independently lead customer and vendor coordination
Strong RF knowledge, including experience with tactical radios, SDR solutions, antenna selection, and RF isolation
Excellent written and verbal communication skills; comfortable writing procedures, technical documentation, and customer-facing materials
Highly organized, with the ability to manage logistics and coordinate details across multiple concurrent programs
Self-driven, proactive, and comfortable operating in a fast-paced startup environment with ambiguous requirements
Willingness and ability to travel frequently, including on short notice, for field operations and customer site visits
Must be a US Citizen or Permanent Resident
Must be located near Denver, CO
Ability to obtain and maintain a security clearance may be required for certain programs

Nice To Haves

Experience working with defense customers or in a defense-adjacent environment
Familiarity with network architectures, Ethernet communications, and power systems in embedded or payload contexts
Experience with stratospheric, high-altitude, or aerospace payload integration
Prior experience in a startup environment
Background in program or project management

Responsibilities

Serve as the primary technical point of contact for customers integrating third-party payloads onto Urban Sky's balloon platforms
Guide customers through mechanical interface design, including structural provisions for stratospheric shock loads, thermal environments, and near-vacuum pressure conditions
Review and provide feedback on customer payload designs to ensure compatibility with Urban Sky's mHAB systems and the stratospheric environment
Support customers in developing environmental design provisions so that payloads can survive and operate in the stratosphere
Lead and support payload integration checkout activities, including mechanical fit checks and functional verification
Execute and coordinate shock load testing and environmental qualification testing for customer payloads
Support flight testing and post-flight assessment, working closely with our flight operations team
Develop and maintain integration procedures, test plans, and technical documentation
Support customers requiring RF solutions, including tactical direct line-of-sight radio and SDR (Software Defined Radio) integrations
Provide guidance on mechanical interfacing for antenna systems, antenna selection and optimization, and RF isolation techniques
Interface with HUSKY bus integration, including power distribution, communications connectivity, and data relay and/or backhaul
Travel with customers and join them in the field for launches, demonstrations, and field exercises
Coordinate logistics for customer events: travel arrangements, timelines, event preparation, and on-site provisions
Build and maintain a deployable field provisions to ensure customers and Urban Sky team members can operate with all necessary provisions in the field
Maintain the payload integration facility - keeping it clean, organized, and stocked with the tools and hardware customers need
Act as project lead for customer payload integration programs, independently managing customer and vendor coordination
Proactively identify customer needs before they arise and take initiative to address them
Continuously identify opportunities to improve the customer experience throughout the integration and operations lifecycle
Document procedures, integration guides, and lessons learned to build institutional knowledge and improve repeatability