Mechanical Claims Specialist

JM&A Group•Deerfield Beach, FL

1d•Hybrid

About The Position

Fidelity Warranty Services, Inc. (FWS), a subsidiary of JM&A Group and part of the larger JM Family Enterprises, Inc., is seeking a Mechanical Claims Specialist to join their expanding customer contact team. This role offers a hybrid schedule, allowing for both remote and in-office work. The specialist will leverage their automotive expertise and in-depth knowledge of vehicle mechanics to assess and process mechanical claims in a comfortable, modern office environment. The position provides competitive benefits, amenities, and growth opportunities within JM Family Enterprises, Inc.

Requirements

At least 3 years of proven experience performing repairs and maintenance as an automotive mechanic or in a related mechanical field.
Strong knowledge of vehicle repair processes and the talent to discuss elements of the repair process with both mechanical and non-mechanical individuals.
Great verbal communication skills with the ability to clearly and successfully articulate information to callers, colleagues, and stakeholders over the phone.
Prior success in a customer service role, including experience resolving complex requests and ensuring outstanding customer satisfaction.
Technology proficient in Microsoft Office applications (Email, Teams, Outlook, etc.) and programs used for claims processing, as well as the ability to navigate multiple software systems and monitors while assisting customers on the phone.
Familiarity with tools, equipment, and technology used in automotive repair and diagnostics.
Detail-oriented, motivated, and proactive individual with the ability to work efficiently in a dynamic call center environment with minimal oversight.
High school diploma or GED required.

Nice To Haves

Bilingual (Spanish & English) candidates preferred.
ASE certification is a plus.

Responsibilities

Utilize in-depth knowledge of vehicle mechanics to evaluate, investigate, and diagnose mechanical issues in various vehicle makes and models to process mechanical claims accurately and efficiently.
Communicate via telephone and email with vehicle contract holders, repair facilities, and other relevant parties, providing great customer service while successfully resolving claim-related requests.
Actively listen to callers' questions and concerns, demonstrating understanding and care to ensure a positive and reassuring experience.
Adhere to all established department processes and utilize company-specific computer systems to maintain detailed and reliable electronic claim-related records.
Collaborate with leaders and other claim analysts to consistently uphold the company’s reputation for honesty, fairness, and excellence in all interactions.