Mechanical Claims Analyst

JM&A Group • Deerfield Beach, FL

1d • Hybrid

About The Position

Fidelity Warranty Services, Inc. (FWS), a subsidiary of JM&A, is looking for Mechanical Claims Analysts to join our growing customer contact team. As a Mechanical Claims Analyst, you will play a critical role in maintaining our reputation of honesty, fairness, and excellence by combining exceptional customer service and your automotive expertise to assist customers through our customer contact center.

Requirements

• High School diploma or GED preferred.
• Three or more years of hands-on automotive repair or equivalent automotive technical work preferred.
• A thorough comprehension of the Theory of Automotive/Diesel Technology, Diagnostics and Maintenance.
• Excellent customer service skills, including strong verbal and written communication and the ability to use influence, negotiate, problem solve, and provide resolutions to handle claims.
• Proficient use of technology and communication tools including Microsoft and web-based applications, email, instant message and meeting platforms.
• Strong problem solving, evaluation and time management skills.
• Set up of a home office with consistent high-speed internet connection is needed for remote and hybrid work arrangement positions.
• Must be willing to travel to one of our offices for training at the onset, and available for additional travel throughout the year (minimum of 1x per quarter).

Nice To Haves

• Technical training is a plus.
• ASE or equivalent Manufacturer certification preferred.
• Knowledge of JM&A Products and Services a plus.
• Bilingual (Spanish & English) candidates preferred.

Responsibilities

• Reviews, investigates, and authorizes mechanical claims based on a wide range of established contract guidelines.
• Communicates via telephone and email with retail and wholesale customers, repair facilities, and non-related parties to resolve and process claims.
• Utilizes a variety of technology and communication tools to process claims, review policies and procedures, labor times, and retrieve documents.
• Uses tools such as AllData, Mitchell, and other Labor Guides to obtain labor times for specific mechanical repairs.
• Works remotely or has a hybrid schedule (both in-office/work from home) if local to one of our offices in Deerfield Beach, FL or St. Louis, MO.

Benefits

• Equal Employment Opportunity employer.
• Recruiting, hiring, retaining, and promoting qualified associates without regard any characteristic protected by law.
• Reasonable accommodation for individuals with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED