Mechanical Claims Analyst

TEKsystems•Earth City, MO

18d•$26 - $36•Hybrid

About The Position

The Mechanical Claims Analyst role gives experienced automotive technicians and mechanics the opportunity to apply their mechanical expertise in a professional office and call center environment. The analyst evaluates and processes vehicle warranty and service-contract claims, using knowledge of engines, transmissions, electrical systems, and other vehicle components to determine coverage, explain decisions, and guide customers through the claims process. The work combines technical analysis with customer service in a structured, technology-enabled environment, with an emphasis on fair, accurate, and timely claim resolutions. The position is based in a corporate shared-services and call center environment, typically in an individual cubicle, with most of the day spent on the phone and using multiple computer systems. Initial training is two weeks onsite, followed by up to 12 months of continued in-office work before transitioning to a hybrid schedule, commonly two office days and three work-from-home days per week. Schedules generally run Monday through Friday, either 8:00 a.m.–5:00 p.m. or 9:00 a.m.–6:00 p.m., with occasional Saturday shifts, typically about once a month. Operating hours may range from 8:00 a.m. to 9:00 p.m. local time, and shifts may be adjusted after approximately 90 days. Hybrid or remote work requires high-speed home internet and a quiet workspace. The workplace has a casual dress code and a structured, performance-focused atmosphere. This is a contract-to-hire position in Earth City, Missouri. The listed pay range is $26.00–$36.00 per hour. Eligibility-dependent benefits for this temporary role may include medical, dental, and vision coverage; critical illness, accident, and hospital coverage; a 401(k) plan; life insurance; short- and long-term disability; a health spending account; transportation benefits; an employee assistance program; and paid time off or other leave.

Requirements

At least 3 years of experience as an automotive mechanic or in a related mechanical field.
Strong understanding of vehicle repair processes and ability to discuss repairs with technical and non-technical audiences.
Knowledge of repairs involving engines, transmissions, and electrical systems.
Demonstrated success in customer service, including resolving complex requests and supporting customer satisfaction.
Excellent verbal communication skills for communicating by phone with callers, colleagues, and stakeholders.
Ability to listen actively, show empathy, and handle irate or distressed customers calmly and professionally.
Basic computer proficiency, including Microsoft Office applications and claims-processing programs.
Ability to use multiple software systems and computer monitors simultaneously while assisting callers.
Willingness to complete a basic typing test and share the results.
Self-motivated, detail-oriented approach and ability to work efficiently in a fast-paced call center with minimal oversight.
Willingness to work occasional Saturdays as part of the regular schedule.
High school diploma or GED.
Willingness to travel to the designated office in Deerfield Beach, Florida, or St. Louis, Missouri, for initial two-week onboarding training.
Availability to work assigned shifts within operating hours of 8:00 a.m. to 9:00 p.m. local time.
Access to high-speed home internet and a quiet at-home workspace for remote or hybrid work.

Nice To Haves

At least two years of minor or entry-level automotive repair or equivalent automotive technical work is preferred.
ASE certification may improve consideration for higher experience tiers.
Experience with heavy-line automotive repair is beneficial.
Experience using labor guides such as AllData is preferred but not required.
Experience using automotive scan tools is preferred but not required.
Bilingual fluency in Spanish and English is preferred and may be recognized with enhanced compensation within the applicable tier.
Prior experience in retail dealership environments and exposure to warranty or service-contract work is advantageous.
Call center or contact center experience, particularly in automotive or insurance-related fields, is helpful.
Claims adjudication experience is highly valued for advanced tiers.
ASE certification combinations aligned with advanced technician or master mechanic levels, such as multiple A-series and L-series certifications, are beneficial.
Strong problem-solving skills and ability to analyze mechanical issues and consistently apply policy guidelines.
Comfort working within structured processes and performance expectations, including schedules and quality standards.

Responsibilities

Evaluate, investigate, and process mechanical claims accurately and efficiently using knowledge of vehicle mechanics.
Review repair information from dealerships and repair facilities to determine coverage under vehicle service contracts or warranty guidelines.
Make coverage determinations, including approvals and denials, based on established policies, procedures, and claim adjudication criteria.
Communicate by telephone and email with contract holders, dealerships, repair facilities, and other parties about claims.
Explain claim decisions clearly, professionally, and empathetically to vehicle owners.
Guide vehicle owners on next steps, including obtaining repair quotes and starting the claims process.
Listen actively to callers’ questions and concerns and provide a positive, reassuring customer experience.
Handle complex requests and resolve issues in a high-volume call center environment.
Follow department processes and use company computer systems to maintain detailed, accurate electronic claim records.
Navigate multiple software systems, monitors, and tools while assisting callers and documenting information.
Collaborate with leaders and other claim analysts to support fair and consistent service.
Complete onboarding and ongoing training, including claim oversight training.
Use labor guide information, such as AllData, and scan-tool results when applicable to support claim evaluations.
Handle incoming calls from dealerships seeking coverage decisions, vehicle owners asking about decisions, and customers seeking guidance on repairs.
Follow call center schedules and operating hours, including occasional Saturday shifts.
Apply supervisor and hiring-team feedback related to performance, processes, and shift adjustments.