Mechanical Auto Claims Adjuster

Assurant•Hamilton, ON

8d•CA$49,600 - CA$82,100•Hybrid

About The Position

Join our growing and dynamic Vehicle Protects Solutions team that supports well over 48 million vehicles worldwide across an ever-evolving automotive industry. As an Auto Claims Adjuster, you will be responsible for determining the eligibility of coverage on claims called in by repair shops. You will also have an opportunity to leverage your auto and mechanical knowledge to adjudicate claims based on facts and policy language for multiple product lines, including but not limited to automobiles, recreational vehicles, and powersports. This position does require direct interaction with customers, clients, and automotive facilities, so you will need to have strong organization. The ideal candidates will thrive in fast-paced environments, love problem-solving, and possess a passion for providing excellent customer service. Bring your unique talents to our Fortune 500 company and help us provide peace of mind and protection against mechanical and electrical breakdowns.

Requirements

High school diploma or GED
A minimum of 2 years of customer service and automotive experience (examples: Automotive Technician; Service Advisor, Service Writer, Parts Specialist, etc.)
A minimum of 2 years of computer experience using multiple windows and applications
Ability to quickly adapt to change, proactively recognize process improvement opportunities, and be able to work independently as well as in a team setting
Ability to process time-sensitive data and information from multiple sources including data from mainframe systems.
The ability to make decisions based on this data and to effectively communicate the related required actions to a broad audience
Work collaboratively with others to generate ideas or resolve problems
Excellent written and verbal skills to communicate with team members, management, and customers

Nice To Haves

Class A Mechanic License
Ability to work with frequent interruptions and under deadlines
Ability to think creatively and make decisions based on incomplete information

Responsibilities

Respond to and resolve issues encountered by clients and customers in a timely and positive manner. When necessary, this involves inbound calls, outbound calls, email, fax, and chat
Execute effective processes to manage handling, data entry, and data integrity for all applicable claims
Research coverage verification, missing contracts, and other simple issues coming from the contact center.
Ensure that all customer/client requests are responded to in a timely manner, and any applicable meaningful solutions are proposed and implemented
Adhere to standards for effective job performance and development
Partake in and adhere to training programs and quality assessment standards for effectiveness in supporting departmental goals and objectives, and recommend improvements
Review coverage by utilizing all available tools, including contract and web-based applications, to resolve complex issues; and refer any issues as necessary to the supervisor or management
Adjudicate claims with accuracy by working directly with the repair facility, inspection parts vendors, and multiple other resources as necessary, to ensure proper claims adjudication within departmental standards, and in accordance with applicable laws and policy provisions to ensure compliance.