Auto Claims Adjuster

INSURICA INC•Marble Falls, TX

3d•$60,000 - $80,000•Onsite

About The Position

The Auto Claims Adjuster is responsible for handling commercial auto claims, which include, but are not limited to, claims investigation, liability determination, vendor engagement, accurate interpretation and application of coverage language, appropriate management of loss and expense reserves, and decision-making that is supported by well-reasoned analysis and appropriate documentation. The Auto Claims Adjuster will ensure excellent and effective customer service throughout the claim process.

Requirements

High school diploma or equivalent required
Possession of, or the ability to immediately attain, a Texas Adjuster’s License is required
Ability to interpret and correctly apply commercial auto coverage forms
Excellent customer service aptitude
Ability to work collaboratively and to resolve conflict
Ability to manage and prioritize multiple tasks
Proficient PC skills, with a focus on the Microsoft Office suite of products (Excel, Word, Outlook, Teams, etc.)
Ability to work within a fast-paced, changing-priority environment
Self-motivated, with the initiative to prioritize and be self-directed
Regular and punctual attendance is required
Ability to communicate effectively, both verbally and in writing
Excellent interpersonal skills, with the ability to interact effectively with both colleagues, customers and managers, across all levels
Ability to promote and maintain a team environment, willing to find accommodating solutions for our customers, companies and the Agency
Ability to successfully adhere to company policies and procedures, as well as maintain strict confidentiality

Nice To Haves

1 – 3 Years of previous auto claim handling experience preferred
Bachelor's degree preferred, but not required

Responsibilities

Investigate reports of loss by interviewing claimants, witnesses, and other involved parties, gathering evidence, police reports, photographs, and repair estimates
Engage and manage external vendors as needed in the investigation and evaluation of reports of loss
Determine liability by analyzing the facts of each case, including a review of applicable laws and regulations
Ensure timely vehicle inspections to assess the extent of damage and determine the cost of repairs, working with independent adjusters, vendors, and body shops as needed
Manage financial transactions associated with commercial auto claims, including reserves, payments, and recoveries, as well as negotiating settlements and ensuring fair compensation for loss
Apply the terms and conditions of the appropriate coverage forms to the facts of loss as reported or developed during investigations
Consistently and frequently communicate with vehicle owners regarding the status of their claim, providing updates, answering questions, and ensuring a positive customer experience
Accurately and thoroughly document the claim with all pertinent activity and rationale for decisions made and actions taken, and prepare detailed reports documenting findings, decisions, and justification for settlements reached
Perform all actions relating to customers and companies in a manner that will avoid issues involving potential errors and omissions
Participate in seminars and other training to maintain required licenses and for knowledge and skill development