Mechanic/Technician Part Time Associate (Family Entertainment Center)

Round One Entertainment•Hayward, CA

21h•Onsite

About The Position

Round One Entertainment is seeking a part-time, non-exempt Mechanic/Technician to oversee, maintain, and repair arcade machines and provide facility maintenance. The role supports the Facilities Manager with maintenance of the facility, bowling equipment, and amusement arcade games. This position is scheduled for 20–25 hours per week, with most hours expected to be nights or weekends. Peak hours are 5 p.m. to 2 a.m.; the facility operates from 10 a.m. to 2 a.m. The wage range is $19–$20.75 per hour. The technician responds to customer complaints and equipment error calls, identifies the source of malfunctions, and performs preventative maintenance and repairs on bowling lanes, pinsetters, oiling machines, arcade equipment, and other facility equipment. The role requires completion of mechanic training for the center’s pinsetter type and any other training programs developed for the position. The technician also follows applicable laws, policies, and OSHA safety practices and procedures. The work takes place in a bowling center and arcade, where noise, dust, and activity are expected and noise levels are usually loud. The position involves frequent bending, stretching, twisting, climbing, and movement in small spaces, as well as standing and walking for extended periods during busy times. Lifting or moving items weighing up to 100 pounds with assistance is required.

Requirements

High school diploma or GED.
Strong customer-service and interpersonal skills, including integrity and respect for others.
Solid communication skills.
Strong critical and analytical thinking skills.
Appreciation for diversity, including diversity of thought, ethnicity, and gender.
Ability to bend, stretch, twist, climb, and move in small spaces.
Ability to stand and walk for extended periods without breaks during busy times.
Ability to handle, feel, and reach with hands and arms.
Ability to lift or move up to 100 pounds with assistance.

Nice To Haves

Two years of related experience, or an equivalent combination of education and experience, is preferred.

Responsibilities

Assist the Facilities Manager with servicing and maintaining the facility, bowling equipment, and amusement arcade games.
Respond to customer complaints about machine malfunctions and analyze equipment to identify the root cause.
Respond to error calls involving bowling and amusement arcade equipment.
Follow equipment operating requirements and applicable laws and policies, including OSHA safety practices and procedures.
Update R1/manufacturer preventative-maintenance charts for bowling center equipment as posted.
Maintain and repair bowling lanes, pinsetters, oiling machines, and other bowling-related equipment.
Complete the mechanic training program for the pinsetter type at the assigned center and other training programs developed for the position.
Perform facility maintenance and repair tasks.
Identify common equipment problems, including issues with controls and audio systems.
Follow up to complete assigned work.
Maintain high ethical standards and communicate effectively with employees and outside contacts.
Report irregular issues and problems to upper management.
Comply with and maintain the confidentiality of company policies and procedures.
Maintain a clean and safe working area.
Perform other tasks assigned by the Facilities Manager, Supervisor, and/or General Manager.