Mechanic I

Rural King • Elyria, OH

1d • Onsite

About The Position

The Mechanic I oversees the small engine repair shop within the store, including tractors when applicable. This role involves managing work orders for customer repairs, conducting equipment servicing and repairs, ordering parts, and managing warranty claims. The position requires delivering exceptional customer service, ensuring timely and high-quality onsite repair services, enforcing equipment and tool safety protocols, and overseeing the lawful handling, storage, and disposal of hazardous materials. The Mechanic I will also complete necessary warranty paperwork, maintain accurate daily documentation, and preserve a safe, clean, and organized shop environment. They will manage special order parts, perform service tasks safely and efficiently, and utilize computer systems for various repair-related tasks. Additionally, the role includes performing preventative maintenance and intermediate-level servicing, assisting with loading and unloading machinery, interpreting operating and repair manuals, and exhibiting effective communication skills with customers and colleagues. The Mechanic I will provide work updates, engage in preventative maintenance, participate in equipment sales when required, manage multiple priorities, and safely operate various machinery and equipment. They will also utilize general office equipment and participate in cross-training and learning initiatives. The role emphasizes providing friendly, proactive, and professional support and demonstrating behaviors that exemplify Rural King’s Values.

Requirements

• Intermediate to advanced mechanical skills encompassing small engine, diesel, and hydraulic systems diagnostics and repairs.
• Proficiency with Microsoft Office software.
• Proficiency in navigating and utilizing in-store technology resources, including CRM software, diagnostic programs, barcode scanning systems, and wireless handheld devices.
• Ability to work independently without frequent supervision.
• Ability to maintain a seated or standing position for extended durations.
• Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently.
• Able to navigate and access all facilities.
• Skill to effectively communicate verbally with others, both in-person and via electronic devices.
• Close vision for computer-related activities.

Nice To Haves

• Cross-training for flexibility in various departments and responsibilities.
• Participation in learning initiatives offered such as training programs, workshops, and webinars.
• Providing friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
• Demonstrating behaviors that exemplify Rural King’s Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.

Responsibilities

• Oversee the small engine repair shop within the store, including tractors when applicable.
• Manage work orders for customer repairs.
• Conduct equipment servicing and repairs.
• Order parts.
• Manage warranty claims.
• Deliver exceptional customer service, ensuring timely and high-quality onsite repair services for all assigned work orders.
• Enforce equipment and tool safety protocols, ensuring secure and proper usage.
• Oversee the lawful handling, storage, and disposal of hazardous materials as required.
• Complete necessary warranty paperwork and submissions promptly in accordance with manufacturer guidelines.
• Maintain accurate daily documentation of performed work and progress.
• Preserve a safe, clean, and organized shop environment in alignment with managerial expectations.
• Manage special order parts for work orders as necessary.
• Perform service tasks in a safe and efficient manner, adhering to manufacturer specifications.
• Utilize computer systems to identify parts, troubleshoot issues, document repairs, order components, and process claims.
• Perform preventative maintenance and intermediate level servicing on customer and company-owned machines.
• Assist in loading and unloading customer machines for repairs and deliveries.
• Interpret and comprehend operating and repair manuals, system diagrams, blueprints, and drawings.
• Exhibit effective communication skills, interacting professionally with diverse audiences, including customers, for sales support and education purposes.
• Provide regular work updates, highlighting completed tasks, identified issues, and forthcoming schedules.
• Assist in the loading and unloading of customer and company-owned machinery for repairs and deliveries.
• Engage in preventative maintenance and basic servicing of customer and company machines.
• Participate in equipment sales processes when required.
• Manage multiple priorities, effectively organize workloads, and meet established deadlines.
• Safely operate various machinery and equipment, such as forklifts, gantry cranes, electric hoists, servicing tools, diagnostic equipment, and multimeters.
• Utilize general office equipment, including keyboard operations, for routine tasks.
• Participate in cross-training for flexibility in various departments and responsibilities.
• Actively participate in learning initiatives offered such as training programs, workshops, and webinars.
• Provide friendly, proactive, and professional internal and external support to others, assisting with inquiries, concerns, and issues promptly and effectively.
• Demonstrate behaviors that exemplify Rural King’s Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.
• Perform other duties as assigned.

Benefits

• 401(k) plan that provides a 100% match on the first 3% of your contributions and 50% of the next 2%
• Healthcare plans to support your needs
• Virtual doctor visits
• Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program
• 15% Associate Discount
• Dave Ramsey’s SmartDollar Program (no cost to you!)
• Associate Assistance Program
• RK Cares Associate Hardship Program
• 24/7 Chaplaincy Services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed