MDM Lead and Support Senior Manager

Vertiv•Westerville, OH

5h•Onsite

About The Position

The MDM Lead and Support Senior Manager is responsible for the enterprise-wide strategy, governance, and execution of the Master Data Management (MDM) platform. This role leads multiple teams and/or team leaders across development, support, and data domains, ensuring alignment between business priorities, data strategy, and technology delivery. This position operates at both a strategic and operational level, driving multi-year platform direction, global data governance, and cross-functional initiatives while ensuring high-quality execution and platform stability. This position will be based onsite at Vertiv's Westerville, OH - HQ office location.

Requirements

Bachelor’s Degree in Computer Science, Information Systems, Engineering, or related field required
Deep experience with MDM platforms (Informatica, SAP, or similar)
Advanced knowledge of data architecture, integration, and governance
Strong background in software development lifecycle and platform delivery
Experience leading large-scale data transformation and migration efforts
Proven experience leading multiple teams or managers
Demonstrated ability to operate at both strategic and execution levels
Experience managing complex, cross-functional initiatives
Strong track record of delivering results in global environments
Ability to influence senior leadership and drive decision-making
Strong communication skills translating technical concepts to business audiences
Experience working across global teams and diverse stakeholders

Nice To Haves

Advanced degree (MBA, MIS, or related field) or equivalent experience strongly preferred
Experience in manufacturing or global enterprise environments
Knowledge of data governance frameworks and data quality tools
Familiarity with Agile/Scrum and enterprise delivery models

Responsibilities

Define and execute the enterprise MDM strategy and multi-year roadmap
Align MDM capabilities with global business priorities across functions
Establish and mature data governance frameworks, policies, and standards
Drive enterprise initiatives to improve data quality, ownership, and accountability
Influence leadership decisions regarding data and platform investments
Lead multiple teams and/or managers across development, support, and data functions
Design and implement a scalable operating model for global MDM delivery
Drive talent strategy, succession planning, and leadership development
Establish performance expectations and accountability frameworks across teams
Build a culture of ownership, innovation, and continuous improvement
Own and govern a portfolio of initiatives across enhancements, transformation, and support
Prioritize work across multiple stakeholders, domains, and regions
Ensure consistent delivery through standardized development practices and governance
Drive modernization of platform capabilities and architecture evolution
Oversee end-to-end lifecycle delivery across multiple concurrent initiatives
Establish and monitor enterprise SLAs, KPIs, and performance metrics
Lead global incident management strategy and escalation frameworks
Drive improvements in platform stability, reliability, and operational efficiency
Provide leadership visibility into risks, performance trends, and mitigation plans
Ensure consistent support models across regions and teams
Define enterprise architecture standards and integration patterns
Ensure scalability, performance, and long-term platform sustainability
Oversee adoption of CI/CD, testing frameworks, and quality standards across teams
Lead initiatives to reduce technical debt and optimize platform performance
Partner with enterprise architecture teams on broader system alignment
Own multi-domain MDM (customer, supplier, product, etc.) at enterprise scale
Lead large-scale data transformation, migration, and integration initiatives
Define data ownership, stewardship models, and governance processes
Drive continuous improvement in data quality and governance maturity
Ensure alignment with enterprise data and analytics strategies
Own budget planning, forecasting, and cost optimization for MDM
Manage vendor relationships and commercial accountability
Ensure compliance with SOX, security, and regulatory requirements
Lead audit readiness, risk mitigation, and business continuity planning
Establish governance for secure development and operations
Partner with Director and VP-level stakeholders across the enterprise
Lead governance forums, steering committees, and executive updates
Translate business strategy into technical and data roadmaps
Communicate complex topics in a clear, business-oriented manner
Drive alignment across IT, Finance, Operations, and Commercial teams