Network and MDM Engineer

Forge Global•San Francisco, CA

2d•Hybrid

About The Position

At Forge, we know our team is our greatest asset. As technology innovators in the private market, our vision is to deliver a richer future for everyone. We live that vision through our values of being bold, accountable, and humble. We experience the value that our vision brings to the world every day, helping the teams behind the greatest innovations of our generation, from space travel to artificial intelligence, and more. With liquidity solutions, exclusive data and insights, a custody offering, and a vibrant marketplace, Forge’s goal is to build the best-in-class technology infrastructure to power a global private market that is transparent, accessible, and seamless for companies, their employees, and investors. Through Forge, employees can sell their private shares, employers can reward shareholders with pre-IPO liquidity and individual and institutional investors can participate in private unicorn growth. Forge's differentiated global marketplace addresses rising demand among individual and institutional investors for exposure to private company stocks and is building a growing network effect. Our ability to offer these powerful financial solutions has generated incredible interest from investors, demand from customers, and a need to grow our team to meet the needs of more companies, teams, and innovators in this way. The Role: The Forge IT Operations team is responsible for designing, building, and maintaining the corporate infrastructure that delivers reliable, secure operation of our corporate IT ecosystem and SaaS services. In this role, you will be responsible for the hands-on configuration and administration of the network and endpoint infrastructure to ensure that Forge employees can efficiently and securely perform their day-to-day duties. The IT Network and MDM Engineer will design, implement, maintain, and support our growing network and endpoints. You will be part of the IT Operations team responsible for designing and developing scalable, maintainable, available infrastructure architectures that meet our business objectives. You will work closely across the IT Operation team to continuously improve and automate our ability to perform and adjust to new challenges. You love working with a skilled, energetic, and motivated team and are passionate about providing high-quality operational support while continuously improving quality, automating, and honing your skills. You are motivated, goal-oriented, persistent, and a skilled negotiator. You will strive to implement a strategy of service management and operational best practices relevant to Forge’s corporate infrastructure with a strategic view to meet the current needs while considering future direction. In this role, you will be called upon to display initiative toward improvement and optimization. Our ideal candidate will have over five years of experience managing network infrastructure and endpoints, experience with Cisco, Juniper, and Ubiquiti network technologies and Microsoft Intune, excellent documentation, communication, and project management skills, and aspires to join a high-performance team of technology enthusiasts providing quality customer service and effective technical solutions, in a fast-paced, dynamic, team-oriented environment. Location: This role requires 2-3 days a week in office in San Francisco, CA.

Requirements

Undergraduate degree in Computer Science, Information Technology, or related field of study, or equivalent work experience
5+ years of Network Engineer/Administration experience
Experience with Microsoft 365 technologies, configuration, and administration. (e.g., Active Directory, Intune, Office, Azure)
Hands-on network engineering and scripting experience
Deep understanding of networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS)
Hands-on experience with monitoring, network diagnostic, and network analytics tools
Physical requirements: operate a computer for 8 hours per day; give and receive detailed information through verbal and written communication

Nice To Haves

Demonstrated experience in leading process improvement and organization change initiatives
Strong verbal, written, and interpersonal communication skills
CCNP or higher (CCIE and/or CISSP highly valued)
Experience with scripting languages and automation tools
Experience with SaaS administration
Working knowledge of ITIL framework
Knowledge of tools used in ITSM environment

Responsibilities

Configure and install various network devices and services (e.g., routers, switches, firewalls, load balancers, VPN, QoS)
Maintain Microsoft 365/Intune configuration, administration and deployments
Perform maintenance and upgrades, including service packs, patches, hotfixes, and security configurations
Own and administer organizations on macOS management platform Iru - (formerly Kandji) to ensure all devices meet security, compliance and operational standards.
Manage and maintain device lifecycle using Microsoft Intune (Windows).
Within MDM - design, implement, and maintain automated policies for deployment.
Monitor performance and ensure system availability and reliability.
Provide Level-3 support and troubleshooting to resolve issues
Work within established configuration and change management policies to ensure awareness, approval, and success of changes made to the infrastructure
Select and implement security tools, policies, and procedures with the company’s security team
Operational responsibility for the network and endpoint infrastructure
Participate in the testing and evaluation of new technologies
And any other duties as assigned