MD Claims Adjuster
About The Position
National General is a part of The Allstate Corporation, offering a wide range of insurance products. As a Material Damage (MD) Claims Adjuster, you will investigate and confirm the facts of loss for automobile accidents, applying analytical thinking to determine coverage, liability, and damages. The ideal candidate will possess exceptional communication skills, a strong customer service orientation, keen attention to detail, a metrics-driven mindset, and strong organizational skills to manage multiple tasks in a fast-paced environment. Experience with end-to-end claims ownership, liability assessment, and coverage investigation is essential, along with delivering a high level of service to policyholders throughout the claims process.
Requirements
- Exceptional communication skills
- Strong customer service orientation
- Keen attention to detail
- Metrics-driven mindset with the ability to meet performance goals
- Strong organizational skills to manage multiple tasks in a fast-paced environment
- Experience with end-to-end claims ownership
- Liability assessment
- Coverage investigation
- Delivering a high level of service to policyholders throughout the claims process
- Analytical Thinking
- Auto Insurance
- Auto Insurance Claims
- Communication
- Customer Satisfaction
- Insurance Claims
- Insurance Policies
- Multitasking
- Organizing
- Property Damage Compensation
- Authorization to work in the United States
Nice To Haves
- Preferably located in the CST, MST or PST time zones
Responsibilities
- Applies basic understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department
- Handles investigation regarding most aspects of auto claims (coverage, liability and damages) with the exercise of limited discretion (limited independence)
- For claims involving injuries (if handled), learns how to review, evaluate, and negotiate basic injury claims
- Recognizes and identifies body parts of a vehicle and understands other potential property damage
- Identifies customer needs and works to meet those needs using appropriate customer service skills
- Determines subrogation or fraud potential and how to handle
Benefits
- Comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse
- Monthly connectivity reimbursement for eligible remote employees
- Dedicated, private workspace free from distractions (for remote work)
- Appropriate desk and seating (for remote work)
- Reliable internet with minimum speeds of 50 MB download and 5 MB upload (for remote work)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
