MBTA Transit Associate

Block by Block•Boston, MA

3d•Onsite

About The Position

The MBTA Transit Associate maintains a visible, welcoming presence in stations, entrances, and other assigned areas to engage with riders and provide assistance. The role helps passengers navigate the transit system, understand schedules and parking information, and use fare payment options. Associates may deploy bridge plates upon request and are expected to maintain knowledge of MBTA Transit Company policies. Associates report unwanted or unsafe behavior to transit police and local authorities using established communication methods, and circulate through assigned platforms to deter unwanted activity. They respond to emergencies according to protocol as front-line responders, sound the alarm for transit police, and report activities using a station iPad, client phone, and radio. The position requires open availability to accommodate seniority-based scheduling and operational needs. The listed PM shift is 2:00 p.m. to 12:00 a.m.; a $1.00-per-hour premium applies to all time worked on a single shift ending after 8:00 p.m. Candidates are subject to pre-employment drug screening that includes marijuana testing.

Requirements

At least one year of experience in hospitality or customer service.
Must be at least 18 years old.
High school diploma or GED.
Excellent communication skills and the ability to speak, read, and write English to create basic reports.
Ability to stand and walk continuously during eight- and ten-hour shifts, with normal breaks.
Ability to safely lift, carry, and deploy a bridge plate weighing up to 50 pounds.
Ability to work on station platforms in all conditions using provided inclement-weather gear.
Ability to work outdoors, including during diversion shifts that may require extended periods outside in varying weather.
Must maintain open availability to accommodate operational needs under a seniority-based scheduling system.
Candidates are subject to pre-employment drug screening that includes marijuana testing.

Responsibilities

Maintain high visibility in assigned areas, commonly stations and entrances, engage with riders, and offer greetings.
Assist passengers with navigating the MBTA transit system and provide directions and instructions on fare payment and ticket use.
Deploy bridge plates upon request while maintaining a courteous, respectful, and customer-focused approach.
Provide information about parking, transit schedules, payment options, and MBTA policies.
Report unwanted behaviors and unsafe or potentially criminal activities to transit police and local authorities using established communication methods.
Circulate through assigned platforms in a visible uniformed presence to deter unwanted activity.
Maintain a friendly and positive environment while complying with applicable laws, regulations, policies, procedures, and Block by Block standards.
Respond to emergency situations according to outlined protocols and alert transit police.
Report activities using a station iPad, client phone, and radio.

Benefits

Medical insurance with available FSA and/or HSA
Dental insurance
Vision insurance
Short-term and long-term disability coverage
Life insurance
Accidental death and dismemberment coverage
Critical illness and accident coverage
Vacation, sick time and/or PTO where required by local requirements and contract agreements
Paid leave where required by law
Holidays and floating holidays where required by contract agreement
Birthday pay, eligible after one year of service at most locations unless otherwise stated in the collective bargaining agreement
Jury duty leave where required by law
Employee recognition awards
Employee referral bonus program for hourly employees
401(k) retirement savings plan
Union benefits, including a pension plan