MBTA Transit Associate

SMS Holdings•Boston, MA

3d•Onsite

About The Position

The MBTA Transit Associate maintains a visible, welcoming presence in assigned transit areas, most commonly stations, entrances, exits, and platforms. The role engages with riders, offers greetings, helps passengers navigate the transit system, and provides information about destinations, fares, payment options, parking, and schedules. Associates may deploy bridge plates upon request and are expected to provide courteous, customer-focused assistance. Associates help maintain a safe environment by reporting unwanted behaviors and unsafe situations to transit police and local authorities through established communication methods. They circulate through assigned platforms as a visible deterrent, respond to emergencies according to protocol, and report activities using a station iPad, client phone, or radio. The position requires working outdoors in varied weather conditions, including possible diversion shifts, and standing and walking throughout eight- or ten-hour shifts. Candidates must maintain open availability to accommodate seniority-based scheduling and operational needs. The PM shift is 2:00 PM to 12:00 AM; a $1.00-per-hour premium applies to time worked on a shift ending after 8:00 PM. Candidates are subject to pre-employment drug screening that includes marijuana testing.

Requirements

At least one year of experience in hospitality or customer service.
Must be at least 18 years old.
High school diploma or GED.
Excellent communication skills and the ability to speak, read, and write English to create basic reports.
Physical capacity to stand and walk continuously during eight-hour and ten-hour shifts, with normal breaks.
Ability to safely lift, carry, and deploy a bridge plate weighing up to 50 pounds.
Ability to work on station platforms in all conditions using provided inclement weather gear, including outdoors at uncovered locations.
Ability to maintain open availability to accommodate operational needs under the seniority-based scheduling system.
Subject to pre-employment drug screening that includes marijuana testing.

Responsibilities

Maintain high visibility in assigned areas, most commonly stations, entrances, and exits, and engage with riders by offering greetings.
Proactively assist passengers with navigating the MBTA transit system and provide directions to destinations and instructions for fare payment and ticket use.
Deploy bridge plates upon request while maintaining a courteous, respectful, and customer-focused approach.
Provide riders with information about parking, transit schedules, and payment options, and maintain knowledge of the transit system and MBTA Transit Company policies.
Report unwanted behaviors, including smoking, loitering, disorderly conduct, criminal activity, and other unsafe situations, to transit police and local authorities through established communication methods.
Circulate through assigned platforms as a visible uniformed presence to deter unwanted activity.
Maintain a friendly and positive environment in compliance with applicable laws, regulations, policies, procedures, and Block by Block standards.
Respond to emergency situations according to outlined protocol and sound the alarm for transit police.
Report activities using a smart device on the station iPad, client phone, and radio.

Benefits

Medical insurance with available FSA and/or HSA.
Dental insurance.
Vision insurance.
Short-term and long-term disability insurance.
Life insurance.
Accidental Death and Dismemberment coverage.
Critical illness and accident coverage.
Vacation, sick time and/or PTO where required by local requirements and contract agreements.
Paid leave where required by law.
Holidays and floating holidays where required by contract agreement.
Birthday pay, eligible after one year of service at most locations unless otherwise stated in the CBA.
Jury duty leave where required by law.
Employee Recognition Awards.
Employee Referral Bonus Program for hourly employees.
401(k) Retirement Savings Plan.
Union benefits, including a pension plan.