MBA Transformational Student Experience Manager

Washington State University•Pullman, WA

13d•Onsite

About The Position

The MBA Transformational Student Experience Manager is responsible for strategically developing, managing, and continuously enhancing co-curricular and extracurricular experiences that enrich the value proposition of the Carson College of Business MBA programs. The role ensures that transformational learning opportunities complement academic programs, strengthen student engagement, support professional development, and contribute to positive student and alumni experiences. The position assesses market trends and student needs; designs and implements programs and initiatives; secures and coordinates resources; establishes operational procedures; oversees program delivery; and develops metrics to evaluate program effectiveness and student impact. It measures, analyzes, and communicates the success of transformational student experiences for enrolled MBA students. The manager collaborates across functional areas within the Office of Graduate and Online Programs and partners with faculty, alumni, employers, service providers, and university and community partners to deliver high-impact experiences that enhance student success and program competitiveness. This is a full-time, permanent, 12-month position in Pullman, Washington, and is overtime eligible.

Requirements

Bachelor’s degree and three years of professional work experience in student services or related education/experience; a master’s degree in a related field may substitute for one year of professional work experience.
Experience leading or directing the work of others.
Experience planning student-facing events, student programs, or industry events that lead to specific goals and outcomes.
Previous experience providing career services, employment services, or corporate engagement activities.
Demonstrated skills with Microsoft Office applications, including Word, Excel, Access, PowerPoint, Outlook, and Copilot.
Outstanding oral and written communication skills.
Experience interpreting and applying academic rules, policies, and procedures.
Ability to manage multiple projects, programs, and timelines.
Ability to work collaboratively with diverse stakeholders.
Relevant education and professional experience may be combined as a year-for-year substitute for the educational requirement.

Nice To Haves

Master’s degree in a related field.
Previous experience providing student services, career services, veteran support, or student affairs at Washington State University or another higher education institution.
Experience in a multi-campus system with academic partners.
Experience building organizational relationships and managing diverse stakeholder needs.
Experience collecting, interpreting, and presenting data and making recommendations to evaluate program efficacy.

Responsibilities

Assess market trends and student needs to inform MBA student experiences.
Design and implement innovative co-curricular and extracurricular programs and initiatives.
Secure and coordinate resources for programs and experiences.
Establish operational procedures and practices.
Oversee program delivery.
Develop metrics to evaluate program effectiveness and student impact.
Measure, analyze, and communicate the success of transformational experiences for enrolled MBA students.
Collaborate across functional areas within the Office of Graduate and Online Programs.
Partner with faculty, alumni, employers, service providers, and university and community partners to deliver high-impact experiences.