Lake Compounce - Maze Host/Stagehand (Phantom Fall Fest)
About The Position
A Maze Host/Stagehand provides guests with a safe and fun experience at each park house/maze attraction. This role involves delighting each guest by providing exceptional customer service, conveying a positive and friendly attitude, and engaging with guests in a fun and exciting manner. The position ensures the safe and continuous operation of all House/Maze attractions, explains safety procedures, and manages attendee capacity. It also requires effective communication with coworkers and guests, assisting guests in and out of maze structures efficiently and safely, and responding to guest questions accurately and professionally. Maintaining a clean and safe work environment, proactively monitoring assigned areas for hazards, and enforcing park policies are also key responsibilities.
Requirements
- Must be at least 16 years of age to comply with Connecticut Child Labor Laws
- Must be able to obtain Working Papers if under the age of 18
- Ability to work flexible schedule, including evenings, weekends, and holidays
- Must be able to work nights up to 12am (midnight)
- Must be playful, outgoing, friendly, and convey a positive, guest-centric attitude
- Must possess effective verbal communication skills and attention to detail
- Ability to follow direction, multi-task, handle stress, and work as part of a fast-paced team
- Ability to stand, walk, and remain on feet for majority of the workday
- Ability to occasionally stoop, twist, kneel, bend, crawl, or reach above shoulders
- Ability to carry, push, pull, lift, and hold objects weighing 20 pounds or more
Nice To Haves
- High School Diploma or equivalent preferred
- No previous work experience needed
- Spanish or other bilingual language skills are a plus
Responsibilities
- Delight each guest by providing exceptional customer service, conveying a positive and friendly attitude, and engaging with guests in a fun and exciting manner!
- Ensure the safe and continuous operation of all House/Maze attractions
- Complete daily safety checklist before operation of ride
- Explain safety procedures to House/Maze attendees
- Ensure that the number of attendees do not exceed maximum capacity
- Effectively communicate with coworkers and guests to ensure safe and efficient operation
- Assist guests in and out of the maze structures and cycle through the line efficiently and following all safety procedures
- Accurately respond to guest questions in a friendly and professional manner
- Maintain a clean and safe work environment
- Proactively monitor assigned areas and quickly identify and escalate any safety hazards or other risks to the proper authorities
- Ensure compliance with and enforce all park policies, procedures, and labor laws
- All other duties assigned by leadership
Benefits
- Flexible schedule
- Ability to cross-train and learn unique skills across various departments
- Free admission to Lake Compounce and all Palace Entertainment parks on your days off
- Invitations to exclusive company-sponsored employee events throughout the season
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
