Maternal Health Nurse Navigator

Scotland Health Care System in Laurinburg, North Carolina•Laurinburg, NC

10d•Onsite

About The Position

The Maternal Health Nurse Navigator role is a full-time position within the Transition and Navigation Services department at Scotland Memorial Hospital. This role focuses on community outreach, patient advocacy, and care coordination to ensure patients receive timely and appropriate care within the Scotland Healthcare System. The navigator will assess patients for barriers to care, collaborate with various healthcare professionals and services, and enhance the patient and family experience through compassionate support and clear communication.

Requirements

Current NC or multi-state RN license
Lactation education experience required
Must obtain lactation certification within 1 year of hire

Responsibilities

Establishes and develops relationships within the hospital and larger community to increase awareness of healthcare system services.
Participates in community outreach to educate the public about services.
Serves as an advocate and works with physicians to assist patients/care partners in navigating the Scotland Healthcare System, including specialist offices, surgical services, and imaging.
Evaluates new patients for emotional, social, or other barriers to care and refers them to needed services.
Collaborates with resources to address social drivers of healthcare.
Identifies opportunities for programmatic process improvement, including transitions from inpatient to outpatient services and patient follow-up after returning to their communities.
Coordinates communication across multiple service lines and between physicians, discharge planners, case managers, medical staff, and caregivers regarding next steps in care.
Ensures communication between Primary, Specialty, Imaging, and the Emergency Center.
Establishes contact with appropriate staff members in internal and external facilities to ensure timely continuity of care.
Eliminates and works through barriers to care to provide a seamless transition between departments and service lines.
Uses clinical judgment in situations outside of protocol for the safest patient outcome.
Anticipates and eliminates potential conflicts between internal teams, health system partners, and/or families/residents.
Enhances the patient and family experience by meeting reasonable requests for comfort and providing answers or resources for concerns.
Initiates ongoing communication and education with patients and their families regarding new concerns, providing emotional support.
Calls patients prior to visits to answer questions regarding appointments.
Helps organize appointments/procedures during the diagnosis/staging process, reinforcing explanations about diagnosis and plan of care.
Links patients to available resources both inside and outside of SHCS when necessary.
Accompanies patients to appointments on a case-by-case basis, depending on treatment plan complexity or patient need.
Maintains a database and documentation to support the program and regulatory requirements.
Reports data to committees as appropriate.