Materials Escalation Manager - Aftermarket (Hybrid)
About The Position
At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. At Collins Aerospace, we're solving the world's toughest aerospace and defense challenges through innovation, collaboration, and operational excellence. As the Materials Escalation Manager – Aftermarket, you'll play a critical role in ensuring our customers receive the parts they need when they need them. In this highly visible position, you'll lead the end-to-end supply chain escalation process for our Aftermarket business, partnering with planning, procurement, operations, supplier management, and product line leadership to resolve complex material shortages and delivery risks. You'll transform data into action, drive cross-functional alignment, improve escalation processes, and help strengthen supplier performance—all while supporting the operational readiness of aircraft around the globe.
Requirements
- A University Degree or equivalent experience and minimum 8 years prior relevant experience, or An Advanced Degree in a related field and minimum 5 years experience
- Experience in Supply Chain, Operations Management, Engineering, or a related field.
Nice To Haves
- Experience leading complex cross-functional issue resolution or supply chain/material escalations.
- Strong understanding of Sales, Inventory & Operations Planning (SIOP/S&OP), material requirements planning (MRP), demand planning, and inventory management principles.
- Proven ability to analyze large data sets, identify trends, assess risk, and develop actionable recovery plans.
- Demonstrated project management and change management experience
- Experience working with ERP systems such as SAP, Oracle, or similar enterprise planning systems.
Responsibilities
- Act as the primary escalation focal for the Aftermarket Planning team; responsible for owning, improving, and executing the supply chain escalation process.
- Monitor critical supply chain issues, evaluate risks, analyze trends, and coordinate cross-functional actions to ensure timely resolution and improved supplier performance.
- Maintain thorough knowledge of key products, critical parts, delivery challenges, customer requirements, internal planning methodologies, and external factors impacting supply chain performance.
- Manage and prioritize multiple concurrent supply chain escalations.
- Lead cross-functional issue resolution including root cause analysis, solution development, execution tracking, and stakeholder communication.
- Develop, maintain, and enhance escalation processes, standards, and workflows that support supply chain performance, customer expectations, and future growth.
- Establish and utilize metrics to monitor escalation trends, supplier delivery performance, and overall site supply chain health.
- Identify opportunities for continuous improvement.
- Collaborate with Product Line leaders to assess monthly spares consumption needs based on forecast, inventory, customer orders, and capacity constraints.
- Support monthly Sales & Operations Planning (S&OP).
- Identify and communicate step-down priorities across the demand stream to ensure alignment and focus on highest-impact material risks.
- Support Collins Aftermarket business segments by monitoring and reporting supplier performance relative to shortages, recovery commitments, line-of-balance status, and corrective actions.
- Partner across Supply Chain sub-functions—including procurement, planning, operations, and supplier performance—to drive coordinated actions that meet customer delivery requirements.
- Serve as the primary contact to the Product Line and Product Service Managers for spares-related delivery issues, escalations, and recovery planning.
- Respond promptly to Part inquiries related to supplier delivery commitments, material status, and recovery timelines.
- Share process expertise by providing guidance, training, and support to team members and business leaders to ensure consistent application of escalation and recovery practices.
- This position may occasionally support off-hours needs in alignment with 24/7 business operations.
Benefits
- Medical, dental, and vision insurance
- Three weeks of vacation for newly hired employees
- Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
- Tuition reimbursement program
- Student Loan Repayment Program
- Life insurance and disability coverage
- Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
- Birth, adoption, parental leave benefits
- Ovia Health, fertility, and family planning
- Adoption Assistance
- Autism Benefit
- Employee Assistance Plan, including up to 10 free counseling sessions
- Healthy You Incentives, wellness rewards program
- Doctor on Demand, virtual doctor visits
- Bright Horizons, child and elder care services
- Teladoc Medical Experts, second opinion program
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
