Material Support, Service Coordinator (18 Month Contract Level C)

L3HHCM20•Hamilton, ON

25d•Onsite

About The Position

The Service Operations Support function serves as a strategic liaison between Planning, Procurement, Quality, and the Service Operations Team. This position will have a primary focus on coordinating dispositioning activities, working alongside the Material Review Board (MRB), and translating operational data into monthly metrics. The role will also assist in material availability and parts shortages globally. We are seeking a results-driven problem solver who thrives in a fast-paced, collaborative environment and possesses technical skills that leverage data analytics.

Requirements

Demonstrates competency using ERP systems to manage operational data
Proficient in Microsoft Office Suite, with an emphasis on Excel
Highly energized, results-orientated problem solver willing to resolve complex challenges
Possesses excellent written and verbal communication skills
Ability to uphold exceptional performance standards during significant changes
Committed to a high degree of organization and precision within all tasks assigned
Ability to work effectively and collaboratively in a team environment

Nice To Haves

Currently enrolled in a post-secondary education program in a related field
Experience or interest in Materials Management, Customer Service, and Operations
Has obtained or is working towards APICS Certification (or equivalent) is a bonus

Responsibilities

Execute the disposition process for parts
Facilitate the execution of Modification Kits and Technical Information Bulletins.
Work alongside the Don Mills facility to schedule and prioritize repair activity, ensuring optimal throughput
Collaborate with Procurement to manage Return to Vendor processing
As required, support factory operations on Waterdown Service floor
Work closely with Quality to support containment actions as required
Liaise with the Materials Review Board for all Service parts
Evaluate material availability and provide strategic support for projects
Generate and analyze monthly metrics
Produce and act upon reports in a timely manner
Provide administrative support to WASC’s that are not currently in the ERP system