Collections Coordinator (18-Month Contract)

Fasken • Toronto, ON

1d • Hybrid

About The Position

Reporting to the Manager, Collections, the Collections Coordinator is responsible for providing professional and timely collections support for an assigned portfolio of Fasken clients. The successful candidate will act as a strategic partner to the lawyers they support, combining their customer service mindset with a strategic approach to the execution of their responsibilities to deliver results. Hours of work are from 9:00 a.m. to 5:00 p.m. ET. Occasional pre-authorized overtime may be required to meet business and client needs. This is a hybrid role, with in‑office attendance required on an as‑needed basis. This position is an 18-month contract opportunity.

Requirements

• College diploma in business administration - preferably with accounting related courses
• 3-5 years’ work experience in a similar role within a professional services firm
• Proficiency with Microsoft 365 applications (Word, Excel, Outlook, and PowerPoint)
• Working knowledge of acceptable credit control/collections methods, procedures and practices within a professional services environment

Nice To Haves

• Experience with Power BI dashboards is desirable
• Proficiency with a computerized collection management system and accounting system - Elite 3E is desirable

Responsibilities

• Strategically managing assigned portfolio through monitoring of portfolio dashboard and reports available to make best use of time and reduce risk exposures (systems used include Elite 3E, Power BI and e-Billing platforms)
• Providing professional and timely collection of outstanding assigned accounts by phone, e-mail and/or in person while maintaining excellent client relations
• Documenting all collection efforts by adding notes derived from calls/emails in the Firm’s accounts receivable collection system (Elite 3E) and escalate material exposure on an ongoing basis to Management
• Meeting with lawyers on regular basis (virtually or in person) to strategize collection efforts
• Forwarding necessary data to lawyers/assistants to facilitate the collection or write-off of accounts
• Provide inputs on at risk accounts for monthly reporting and review by the Finance Committee and Management Team
• Support testing and implementation of new tools and systems as needed
• Work closely with billing, e-Billing and Cash Applications Team to support smooth Order-To-Cash processes and procedures and timely collections and application of incoming cash
• Assisting with administrative, clerical and other duties related in the Firm’s management of accounts receivables

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree