Material Program Manager - (On-Site)

Embraer • Cleveland, OH

6d • Onsite

About The Position

This position will be on-site in Cleveland, Ohio. The Material Program Manager coordinates all Material Programs Management activities, including AOG support, on-site stock audits and reconciliations, core return analysis, invoice disputes, retrofit/sales campaigns, and manages other material and logistics activities to enhance direct customer services. The role involves managing customer requests related to Material Services and Supply Chain, presenting updates on processes and projects, ensuring compliance with customer visits and training, coordinating global parts distribution for retrofit campaigns, and performing on-site inventory counts and audits. The position also involves developing and monitoring KPIs, interfacing with planning and customer support for retrofit plans, preparing presentations on material performance, maintaining global interfaces with various entities, partnering with New Business Development, attending Supply Chain meetings, establishing corrective action plans, and seeking opportunities to improve customer service and process efficiency. The role requires ensuring customer inquiries are processed to meet expectations and financial targets, and offering professional assistance in high-pressure situations.

Requirements

• College Degree, B.A. / B.S. undergraduate degree in an Engineering or Business Management or related field
• Familiarization of aircraft parts; Embraer Supply Chain and Order management process
• Five or more years of experience in Material Support & Services activities.
• Order Taking, Core Return, Retrofit, Repair Management and Supply Chain
• Understanding of Pool Programs and Contract Management
• Customer Account Management of large aviation fleets
• Proficient in SAP material and logistics movements
• Salesforce database skills, case analysis and reporting
• AOG/Order Desk understanding and comprehension
• Excellent presentation skills, including to c-suite level
• Supply chain process expert
• Contact and Business development experience
• Knowledge of aircraft parts
• Demonstrate negotiation and customer services techniques,
• Repair management and planning skills
• Good oral and written communication skills
• Organized and detail oriented
• Strong organizational skills and the ability to multi-task.
• Comprehends value-based management fundamentals (Shareholder Satisfaction x Customer Satisfaction x Employee Satisfaction), employment law (sexual harassment, disability, discrimination, labor laws, etc.).
• Proficient in lotus notes, internet explorer, Microsoft office (Word, Excel and Power Point)

Nice To Haves

• Master’s degree is a plus.

Responsibilities

• Manages customer requests regarding Material Services and Supply Chain activities, such as inquiries on the material support processes, AOG escalation, Repair management, Supply Chain Policies, Parts Warranty and Core management.
• Take part and present updates on the Material Support & Logistics processes and projects at the EEOCs- Embraer Executive Operators Conference.
• Ensures compliance with scheduled visits and/or training to customers / service centers going over the Executive Supply Chain processes and improving customer-company relationships.
• Coordinates the Global distribution of parts for the Retrofit Campaigns to maximize aircraft availability - this includes tracking parts, coordinating with Service Centers and Customers on scheduling.
• Responsible for On-Site stock inventory counts, audits and replenishment metrics
• Develops and monitors key performance indicators (KPI’s) for Retrofit Campaigns Implementation.
• Interfaces with corporate planning area and Customer Support Program to review Retrofit plans, help forecast parameters for seed units in the campaign.
• Prepares and carries out presentations to operators regarding the status of full material performance, including root cause analysis and ongoing action plans
• Maintains global interface with other company units, customers, operators, suppliers, contracted maintenance shops, technical representatives, engineers, technical assistants, customer account managers and any other entity to enable full support of customer material needs.
• Partners with New Business Development for future opportunities in Material Support Services.
• Attends and facilitates Supply Chain meetings as required and reports out statuses, and/or issues.
• Establishes corrective action/recovery plan for compromised material services processes.
• Be aware of any opportunities to enhance our service to the customer.
• Responsible for Material Customer Support Analytics and open tickets
• Continually seeks opportunities in improving process flow and work efficiency.
• Ensures that customer inquiries are processed to meet customer expectations and company financial targets.
• Ability to offer professional and expeditious assistance in high-pressure situations.
• Performs other tasks as requested periodically.

Benefits

• Commitment to company values and complies with department norms, policies, directives, and procedures.
• Incorporates Lean and P3E processes and concepts into daily activities.
• Strive for continuous improvement to processes and procedures.
• Honors and protect confidential and proprietary documents and information.
• Satisfies work schedule requirements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level