Material Control Specialist - Japanese

Cinter Career•Fremont, CA

2d•Onsite

About The Position

The Material Control Specialist supports shipping and inventory management, inside sales and customer service, and sales support for a semiconductor client in Fremont, California. The role plans and coordinates shipments, monitors inventory, assists customers and internal teams with orders and requests, and maintains accurate sales, order, and customer records. It also prepares standard-product quotes and reports, supports customer communications, and helps ensure customer needs and business goals are met.

Requirements

At least 1 year of experience in inside sales and/or customer service.
Strong verbal and written communication skills.
Good sales and customer service skills, including the ability to negotiate effectively.
Strong organizational skills and attention to detail.
Good working knowledge of Microsoft Office applications.
Advanced Microsoft Excel skills.
Japanese language skills, including speaking, reading, and writing.
Experience with data entry and preparing spreadsheets.

Nice To Haves

Inside sales or customer service experience in a high-tech company is preferred.
Experience in the capital equipment or wafer processing industry is a plus.

Responsibilities

Plan shipments to ensure orders arrive on time; receive customer orders and arrange shipments with appropriate carriers.
Track inventory using the company’s inventory management system and identify and resolve shipping or delivery issues.
Assist outside sales representatives and engineers with order-status questions and special customer requests.
Review inventory procedures and recommend improvements to the Material Control Director.
Help match customer needs, pricing, and technical requirements with suitable products and solutions, with support from Account Managers.
Communicate customer needs, questions, and problems to the FOA Engineering Team.
Manage multiple tasks and projects to meet customer needs on time and provide management with regular monthly and quarterly project updates.
Attend weekly production meetings, check manufacturing status, update delivery schedules, and maintain accurate order records.
Maintain current and historical sales records, booking reports, and RMA records.
Prepare reports using accurate information, identify problems, suggest solutions, and follow up on business goals and customer satisfaction.
Prepare quotes for standard products and update price lists according to Account Manager instructions.
Provide backup phone-system support by answering incoming calls and directing them appropriately.
Protect company information and maintain the confidentiality of private information.
Organize daily tasks and schedules to support new and existing customers.
Contact customers, answer questions, and provide sales support by phone, email, and other communication channels.
Set up new customer accounts and update customer information, files, and records.
Enter and update orders, process changes, prepare invoices, and handle filing.
Update management on pricing, customer activity, new quotes, account history, changing customer requirements, and competitor activity.
Perform other related duties as needed.