Material Control Specialist - Japanese

Cinter Career•Fremont, CA

3d•$25 - $29•Onsite

About The Position

The Material Control Specialist supports shipping and inventory management, inside sales, customer service, and sales operations for a semiconductor client in Fremont, California. The role plans and arranges shipments, tracks inventory, responds to order-status inquiries, resolves delivery issues, and recommends improvements to inventory procedures to the Material Control Director. The specialist helps align customer needs, pricing, and technical requirements with suitable products and solutions, with support from Account Managers, and communicates customer questions and issues to the FOA Engineering Team. The position also coordinates order and delivery information, maintains sales and RMA records, prepares reports and product quotes, updates price lists as directed, supports customer accounts and records, processes orders and invoices, and provides backup telephone coverage. The role requires protecting confidential company information. Employment is permanent and full-time, with a stated salary of DOE ($25–$29 per hour and up).

Requirements

At least 1 year of experience in inside sales and/or customer service, preferably in a high-tech company.
Experience with data entry and preparing spreadsheets.
Strong verbal and written communication skills.
Good sales and customer service skills, including the ability to negotiate effectively.
Strong organizational skills and attention to detail.
Good working knowledge of Microsoft Office applications.
Advanced skills in Microsoft Excel.
Japanese language skills, including speaking, reading, and writing.
English language skills.

Nice To Haves

Experience in the capital equipment or wafer processing industry.

Responsibilities

Plan shipments to help ensure orders arrive on time.
Receive customer orders and arrange shipments with appropriate carriers.
Track inventory using the company’s inventory management system.
Assist outside sales representatives and engineers with order-status questions and special customer requests.
Identify and resolve shipping and delivery issues.
Review inventory procedures and suggest improvements to the Material Control Director.
Perform other related duties as needed.
Help match customer needs, pricing, and technical requirements with appropriate products and solutions, with support from Account Managers.
Communicate customer needs, questions, and problems to the FOA Engineering Team.
Manage multiple tasks and projects to meet customer needs on time.
Provide management with regular updates on monthly and quarterly projects.
Attend weekly production meetings, check manufacturing status, update delivery schedules, and maintain accurate order records.
Maintain current and historical sales records, booking reports, and RMA records.
Prepare reports by collecting and presenting accurate information, identifying problems, suggesting solutions, and following up to support business goals and customer satisfaction.
Prepare quotes for standard products and update price lists according to Account Manager instructions.
Provide backup phone-system support by answering incoming calls and directing them appropriately.
Protect company information and keep confidential information private.
Support new and existing customers by organizing daily tasks and schedules.
Contact customers, respond to questions, and provide sales support through phone, email, and other communication channels.
Set up new customer accounts and update existing customer information.
Maintain customer files and records.
Enter and update orders, process changes, prepare invoices, and handle filing.
Update management on pricing, customer activity, new quotes, account history, and changes in customer requirements or competitor activities.