Master Technician | Mercedes-Benz of Houston Greenway

AutoNation • Houston, TX

2d

About The Position

The Master Technician performs vehicle repair and maintenance according to dealer and factory standards. The role builds customer loyalty by developing trust and ensuring customers’ confidence in the safety and reliability of their vehicles. AutoNation offers factory training, tools, and opportunities for career advancement. The position’s performance is measured by targeted production and Customer Satisfaction Index results.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience as an automotive technician.
• Automotive technical training, varying based on store needs.
• Attention to detail.
• Organization and follow-up skills.
• Valid in-state driver’s license and an acceptable, safe driving record that is maintained.
• Passion for cars and customer service.

Responsibilities

• Perform vehicle repair and maintenance work listed on repair orders efficiently and accurately, following dealership and factory standards.
• Communicate regularly with the Parts Department and Service Advisors to manage production and customer communication.
• Diagnose vehicle malfunctions and perform repairs when authorized by the customer.
• Conduct multi-point inspections and make appropriate recommendations to support vehicle safety and reliability.
• Document work performed on each vehicle on the repair order.
• Maintain an inventory of normal technician tools that are not inventoried by the Service department as special tools.
• Keep abreast of factory technical bulletins and participate in factory-sponsored training as appropriate.
• Provide an exceptional customer experience to drive loyalty.

Benefits

• Competitive pay and benefits.
• Paid training and OEM certification support.
• Competitive compensation and 401(k) matching.
• Health, dental, and vision insurance plans.
• Maternity benefits.
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear.
• Access to discounts through YouDecide.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED