CFESA Master Service Technician - Charlotte
About The Position
As a Master Service Technician, you will deliver customer service in the field to define service problems, collect data and diagnose repair work to be performed. You will be a partner to our customers by consistently delivering exceptional solutions to both predict and prevent equipment failure, ensuring equipment is running at full capacity. Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC. Our strong reputation and leading customer service stems from our high-quality technician base, breadth of services and quick response times. We are OEM-agnostic with the ability to service more than 10,000 types of equipment – giving you a valuable, single source provider to all your kitchen and refrigeration equipment needs. As we continue to build upon our foundation of world class technicians and national coverage, it is centered around how to better serve our broad range of customers – from grocery to restaurants, from corporate dining to hospitality, from large entertainment venues to higher education, from cold storage to convenience stores, from healthcare to casinos.
Requirements
- High School Diploma or equivalent
- 2 years of technical experience with refrigeration, appliance repair, kitchen equipment, HVAC or relevant adjacent industry experience
- Valid driver’s license and acceptable motor vehicle record
- Willingness and ability to be involved with an emergency on-call rotation that includes nights and weekends
- Availability for occasional overnight travel as assigned
- Immigration sponsorship not provided
Nice To Haves
- Relevant technical training, licenses, and/or certifications (i.e. EPA, CFESA) or relevant military experience
Responsibilities
- Partner with restaurant and hospitality managers to offer comprehensive service solutions for commercial cooking, refrigeration, ware-washing, and other specialty food service equipment
- Demonstrate your mechanical aptitude, troubleshooting skills, and ability to read diagrams and schematics
- Properly troubleshoot, diagnose, and repair Commercial Kitchen Equipment, including cooking, refrigeration, ware-washing, and other specialty food service equipment
- Communicate with manufacturers as needed to help with diagnoses and parts identification
- Consult with the Technical Assistance Group for technical support while on-site
- Install all parts ordered for the customer in a timely and professional manner and in line with company policy
- Promote and recommend other services provided by Smart Care to customers when needed
- Produce accurate and timely administrative documents, such as work orders, time reporting, receipts, and truck stock inventory
- Follow safe work practices and accident prevention procedures
- Maintain a neat and orderly service vehicle, along with accurate parts and tool inventory
- Maintain productivity levels in accordance with company standards
- Share your expertise by assisting fellow Service Technicians with troubleshooting and technical support
Benefits
- On-the-job training with available on-demand technical support
- Ongoing formal hands-on and classroom training at our National Training Kitchen
- Professional CFESA certifications with the potential for advancement
- Company service vehicle
- Fuel card
- Tablet
- Cell phone for business use
- Market-leading benefits program
- 401k
- Paid time off
- Extensive training and technician support
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
