CFESA Master Service Technician - Charlotte

Smart Care•Charlotte, NC

1d•Onsite

About The Position

As a Master Service Technician, you will deliver customer service in the field to define service problems, collect data and diagnose repair work to be performed. You will be a partner to our customers by consistently delivering exceptional solutions to both predict and prevent equipment failure, ensuring equipment is running at full capacity. What’s in it for you: On-the-job training with available on-demand technical support, as well as ongoing formal hands-on and classroom training at our National Training Kitchen. Professional CFESA certifications with the potential for advancement. Receive a company service vehicle, fuel card, tablet, and cell phone for business use. Market-leading benefits program, including 401k and paid time off Extensive training and technician support to help you achieve your goals.

Requirements

High School Diploma or equivalent
2 years of technical experience with refrigeration, appliance repair, kitchen equipment, HVAC or relevant adjacent industry experience
Valid driver’s license and acceptable motor vehicle record
Willingness and ability to be involved with an emergency on-call rotation that includes nights and weekends
Availability for occasional overnight travel as assigned
Immigration sponsorship not provided
Relevant technical training, licenses, and/or certifications (i.e. EPA, CFESA) or relevant military experience

Nice To Haves

Professional CFESA certifications

Responsibilities

Partner with restaurant and hospitality managers to offer comprehensive service solutions for commercial cooking, refrigeration, ware-washing, and other specialty food service equipment
Demonstrate your mechanical aptitude, troubleshooting skills, and ability to read diagrams and schematics
Properly troubleshoot, diagnose, and repair Commercial Kitchen Equipment, including cooking, refrigeration, ware-washing, and other specialty food service equipment
Communicate with manufacturers as needed to help with diagnoses and parts identification
Consult with the Technical Assistance Group for technical support while on-site
Install all parts ordered for the customer in a timely and professional manner and in line with company policy
Promote and recommend other services provided by Smart Care to customers when needed
Produce accurate and timely administrative documents, such as work orders, time reporting, receipts, and truck stock inventory
Follow safe work practices and accident prevention procedures
Maintain a neat and orderly service vehicle, along with accurate parts and tool inventory
Maintain productivity levels in accordance with company standards
Share your expertise by assisting fellow Service Technicians with troubleshooting and technical support