Master Scheduler - Full Time Bascom Palmer Eye Institute (Miami, FL)

University of Miami•Miami, FL

2d•Onsite

About The Position

The Master Scheduler creates and maintains provider schedule templates for all clinics and ancillary services with a goal of maximizing access to providers, balancing patient volumes, and reducing wait times. The incumbent must maintain in-depth knowledge of operational and patient flow for all managed specialties and optimize access to care.

Requirements

High School Diploma or equivalent/relevant experience, certification or license
Minimum 1 year of relevant experience required
Learning Agility: Ability to learn new procedures, technologies, and protocols, and adapt to changing priorities and work demands.
Teamwork: Ability to work collaboratively with others and contribute to a team environment.
Technical Proficiency: Skilled in using office software, technology, and relevant computer applications.
Communication: Strong and clear written and verbal communication skills for interacting with colleagues and stakeholders.

Responsibilities

Builds and manages provider schedule templates.
Manages scheduling application set up, including creating, updating, and removing templates as needed.
Monitors cancellations of physician clinic schedules and follows up with the assigned scheduling provider.
Manages daily schedule changes to ensure patients are rescheduled efficiently and timely.
Performs quality checks on assigned facility schedules and reports any under-booking or overbooking to management.
Develops and monitors reports on patient volumes, providing metrics to the department leadership to support decision-making.
Monitors and manages requests received from assigned phone lines, email boxes, and software applications used and assures requests are handled in a timely manner.
Communicates any issues to management and actively participates in any corrective activities.
Adheres to University and unit-level policies and procedures and safeguards University assets.