Master Plumber (License Holder & Field Leader)

Clarion Home Services Grp.•Crystal Lake, IL

24d•$45 - $55•Onsite

About The Position

Woodstock Heating and Cooling, & Electrical, a brand of Clarion Home Services Group, is hiring a Master Plumber to work in Woodstock, Illinois, and surrounding areas. The role combines field plumbing work with office and administrative responsibilities: approximately 60% field work and 20–30% on-site work. The plumber maintains and uses an active Illinois Plumbing License for company compliance and operational needs, performs diagnostics, repairs, and installations, and contributes to company revenue. The role also supports office workflows, including reviewing field reports, optimizing schedules, and providing technical assistance with dispatch workflows. The position provides technical leadership through complex troubleshooting, technician training and coaching, and safety oversight, while addressing high-level customer inquiries and complaints and ensuring compliance with plumbing codes, regulations, safety standards, and company policies. This is a full-time, hourly, non-exempt position with a variable schedule of up to 40 hours per week. The regular schedule is Monday through Friday, with daily hours and weekly hours varying according to business demands, seasonality, and project volume. Occasional overtime, evening, or weekend work may be required. Daily travel to residential and commercial job sites throughout the local service region is required. The stated base pay range is $45.00–$55.00 per hour; starting pay depends on job-related factors including skills, qualifications, experience, and internal equity. Overtime eligible; pay is bi-weekly. The employer describes a people-first culture focused on safety, teamwork, respect, professional growth, and community engagement. Benefits include medical, dental, and vision plans, HSA and FSA options, a 401(k) with company matching and immediate vesting, company-paid short- and long-term disability and basic life insurance, PTO, paid holidays and floating holidays, tuition reimbursement, professional development assistance, and an Employee Assistance Program. Training is available through the Interplay Learning Management System. The work involves physical activity and exposure to heat, cold, and adverse weather conditions.

Requirements

Active Illinois Plumbing License / Contractor Registration.
Proven experience as a Master Plumber, senior field supervisor, or plumbing service leader.
Willingness to remain actively engaged in field work while handling office and business responsibilities.
Excellent verbal communication skills.
Strong organizational skills.
Collaborative technical leadership style.
Valid driver’s license with an insurable driving record.
Must pass a background check and drug screening.
Ability to lift and/or carry up to 50–75 lbs.
Ability to frequently stoop, kneel, and crouch to work in tight spaces.
Ability to climb and work from ladders.
Ability to work in extreme heat and cold and adverse weather conditions.
Ability to push, pull, and carry heavy equipment.

Nice To Haves

Experience with plumbing industry dispatch software is highly preferred.

Responsibilities

Maintain and use an active Illinois Plumbing License for company business compliance and operational requirements.
Perform plumbing diagnostics, repairs, and installations in the field.
Assist with office workflows, including reviewing field reports, optimizing schedules, and providing technical support for dispatch workflows.
Troubleshoot complex technical plumbing issues.
Train and coach technicians and provide field safety oversight.
Address high-level customer inquiries and resolve complex complaints.
Enforce industry regulations, local plumbing codes, safety standards, and company policies across job sites.
Travel daily to residential and commercial job sites throughout the local service region.

Benefits

Medical, dental, and vision plans, with coverage beginning on the first of the month following hire.
Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
401(k) plan with 100% immediate vesting on contributions; eligible to enroll after two full months of employment.
Company match of 100% on the first 3% of employee contributions and 50% on the next 2%, up to a 4% total company match.
Short-term disability, long-term disability, and basic life insurance paid by the company for the employee and qualifying spouse and children.
PTO plan, six paid holidays, and up to three additional floating holidays.
Tuition reimbursement and professional development assistance.
Employee Assistance Program (EAP).
Professional development and continuous training through the Interplay Learning Management System.
Regional growth and advancement opportunities.
Regular team events and community engagement opportunities.
Proactive safety programs, modern equipment, and continuous field monitoring.