Master Plumber (P1)

Sila Services•Norwalk, CT

4d•Onsite

About The Position

Astacio Plumbing, Heating, Cooling & Electrical is seeking an experienced Master Plumber (P1) to join their team in Norwalk, CT. This role is for an accomplished plumber who enjoys hands-on work in the field but also wants to influence the people and work around them. The Master Plumber will run residential calls, diagnose and complete complex work, and serve as a technical resource for other plumbers. The position aims to set the standard for workmanship, code compliance, safety, troubleshooting, and customer service within the plumbing team. The role involves work across Connecticut and neighboring New York markets, requiring active Connecticut P-1 license and Master Plumber licensing for Westchester County, NY, with Putnam County licensing being a plus.

Requirements

Active Connecticut P-1 Plumbing & Piping Contractor license strongly preferred.
Master Plumber licensing that supports work in Westchester County, New York strongly preferred.
Putnam County, NY licensing is a plus.
Extensive residential plumbing service, repair, and installation experience.
Strong knowledge of plumbing codes, permitting requirements, and residential plumbing systems.
Ability to independently diagnose and complete complex plumbing work.
Strong technical troubleshooting and problem-solving ability.
Ability to coach, mentor, and provide constructive feedback to other plumbers.
Previous experience providing field leadership or overseeing the work of other technicians preferred.
Ability to evaluate workmanship and identify safety, code, or quality concerns.
Strong communication and customer service skills.
Confidence explaining technical findings and appropriate solutions to homeowners.
Professional judgment and the ability to lead by example.
Strong organization and documentation skills.
Comfortable using tablets, mobile applications, and field-service software.
Valid driver’s license with an acceptable driving record.

Nice To Haves

Putnam County, NY licensing

Responsibilities

Diagnose, repair, replace, and install residential plumbing systems.
Complete plumbing, drain, water heater, piping, fixture, pump, valve, and related service work.
Handle complex plumbing calls and provide technical guidance when other plumbers need support.
Perform work in accordance with applicable Connecticut and New York plumbing codes, permitting requirements, and manufacturer specifications.
Serve as a plumbing subject matter expert and resource for technicians in the field.
Help establish and maintain high standards for workmanship, safety, code compliance, and customer service.
Review challenging jobs, callbacks, or quality concerns and help determine appropriate solutions.
Perform field quality checks and provide coaching when opportunities for improvement are identified.
Mentor apprentices and experienced plumbers to strengthen their technical skills and diagnostic abilities.
Participate in interviewing and evaluating prospective plumbing team members.
Provide ongoing feedback to help ensure plumbers meet expectations for productivity, workmanship, professionalism, and customer care.
Lead by example while continuing to run productive residential service calls.
Clearly explain diagnoses and available repair or replacement options to homeowners.
Obtain customer authorization before beginning work and collect payment when appropriate.
Complete accurate estimates, invoices, service notes, photos, and required documentation.
Maintain a clean, organized, properly stocked company vehicle.
Communicate parts, scheduling, permitting, or return-trip needs promptly.
Work closely with dispatch, customer service, warehouse, and location leadership to keep work moving efficiently.