Master Plumber (P1)

Sila Services • Norwalk, CT

1d • Onsite

About The Position

Astacio Plumbing, Heating, Cooling & Electrical is looking for an experienced Master Plumber to join our team in Norwalk, CT. This is a hands-on position for an accomplished plumber who still wants to work in the field. You’ll run residential plumbing calls, diagnose and complete complex work, and remain productive while also serving as a trusted technical resource for the plumbers around you. Your experience will help set the standard for workmanship, code compliance, safety, troubleshooting, and customer service across the plumbing team. If you’re looking for an opportunity where your license, technical expertise, and leadership ability are truly valued, Astacio may be the right place for your next move.

Requirements

• Active Connecticut P-1 Plumbing & Piping Contractor license strongly preferred.
• Master Plumber licensing that supports work in Westchester County, New York strongly preferred.
• Extensive residential plumbing service, repair, and installation experience.
• Strong knowledge of plumbing codes, permitting requirements, and residential plumbing systems.
• Ability to independently diagnose and complete complex plumbing work.
• Strong technical troubleshooting and problem-solving ability.
• Ability to coach, mentor, and provide constructive feedback to other plumbers.
• Ability to evaluate workmanship and identify safety, code, or quality concerns.
• Strong communication and customer service skills.
• Confidence explaining technical findings and appropriate solutions to homeowners.
• Professional judgment and the ability to lead by example.
• Strong organization and documentation skills.
• Comfortable using tablets, mobile applications, and field-service software.
• Valid driver’s license with an acceptable driving record.

Nice To Haves

• Putnam County, NY licensing is a plus.
• Previous experience providing field leadership or overseeing the work of other technicians preferred.

Responsibilities

• Diagnose, repair, replace, and install residential plumbing systems.
• Complete plumbing, drain, water heater, piping, fixture, pump, valve, and related service work.
• Handle complex plumbing calls and provide technical guidance when other plumbers need support.
• Perform work in accordance with applicable Connecticut and New York plumbing codes, permitting requirements, and manufacturer specifications.
• Serve as a plumbing subject matter expert and resource for technicians in the field.
• Help establish and maintain high standards for workmanship, safety, code compliance, and customer service.
• Review challenging jobs, callbacks, or quality concerns and help determine appropriate solutions.
• Perform field quality checks and provide coaching when opportunities for improvement are identified.
• Mentor apprentices and experienced plumbers to strengthen their technical skills and diagnostic abilities.
• Participate in interviewing and evaluating prospective plumbing team members.
• Provide ongoing feedback to help ensure plumbers meet expectations for productivity, workmanship, professionalism, and customer care.
• Lead by example while continuing to run productive residential service calls.
• Clearly explain diagnoses and available repair or replacement options to homeowners.
• Obtain customer authorization before beginning work and collect payment when appropriate.
• Complete accurate estimates, invoices, service notes, photos, and required documentation.
• Maintain a clean, organized, properly stocked company vehicle.
• Communicate parts, scheduling, permitting, or return-trip needs promptly.
• Work closely with dispatch, customer service, warehouse, and location leadership to keep work moving efficiently.

Benefits

• Competitive compensation based on experience and licensing
• Steady, year-round residential customer demand
• Opportunity to serve as a key plumbing subject matter expert
• Work spanning Connecticut and neighboring New York markets
• Strong dispatch, customer service, warehouse, and operational support
• Company-provided vehicle
• Company phone or tablet
• Company-provided uniforms
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off and Paid Holidays
• Ongoing Technical and Professional Development
• Opportunity to mentor and develop other plumbing professionals
• Career advancement within a growing home-services organization

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed