Master Data and Operations Process Specialist

ABB•Cary, NC

2d•Hybrid

About The Position

The Master Data and Operations Process Specialist oversees Master Data operations and Customer Master Data management within SAP (Torque) ERP. The role drives global process standardization, continuous improvement, and cross-functional initiatives to enhance operational efficiency, data quality, and customer experience. It leads the processes and KPIs for a high-performing team, ensures service excellence, and delivers results against operational and performance metrics. The role reports to the Programs and Operations Leader and is hybrid, with remote work possible for the ideal candidate. The position supports ABB Smart Buildings, whose integrated digital technologies and energy distribution solutions help optimize building energy efficiency, safety, security, and comfort. ABB describes these solutions as aiming to provide sustainable and financial benefits and to support customer carbon-reduction strategies.

Requirements

Bachelor’s degree from an accredited university or college.
Proficiency in SAP/Torque, Salesforce.com, and Master Data Governance (MDG).
At least 8 years of professional work experience.
At least 5 years of experience in customer service or sales support.
Proficiency in data analytics, Power BI or equivalent, and dashboard development.
Lean Six Sigma Green Belt or Black Belt certification, or equivalent experience applying continuous improvement and process optimization methodologies.
Must already have work authorization permitting employment with ABB in the United States.

Responsibilities

Oversee Master Data creation, maintenance, archiving, and governance, ensuring high data quality, service continuity, and adherence to agreed service levels.
Lead end-to-end process design and continuous improvement initiatives to standardize, simplify, and automate Master Data processes.
Improve operational efficiency and customer experience through process improvements.
Support business users and projects through a network of Master Data specialists and super users.
Collaborate with Digital, Sales, Finance, and other stakeholders to implement scalable solutions.
Develop and continually evaluate performance metrics, reporting, and data analytics across Master Data Operations.
Identify trends, measure program effectiveness, and drive data-informed decisions that improve operational efficiency and business performance.
Lead the process and KPIs for a high-performing team, ensure service excellence, and deliver against operational and performance metrics.

Benefits

Short-term incentive plan/annual bonus eligibility.
Choice between two medical plan options: a PPO Copay Plan or a High Deductible Health Plan with a Health Savings Account.
Choice between two dental plan options: Core and Core Plus.
Vision benefit.
Company-paid life insurance (2x base pay).
Company-paid AD&D insurance (1x base pay).
Voluntary life and AD&D insurance, employee-paid.
Company-paid short-term disability coverage for up to 26 weeks.
Company-paid long-term disability coverage at 60% of pay, with the ability to buy up to 66 2/3% of pay.
Supplemental employee-paid benefits, including accident insurance, hospital indemnity, critical illness, and pet insurance.
Paid parental leave.
Employee Assistance Program.
Health Advocate support for mental and behavioral health, general health navigation, virtual health, and infertility/adoption.
Employee discount program.
401(k) Savings Plan with company contributions.
Employee Stock Acquisition Plan (ESAP).
11 paid holidays.
Vacation under a permissive time-away policy for salaried exempt positions.